Senior Personal Assistant

Peppers Personal Assistants • Seatle, WA

5d • Onsite

About The Position

The Senior Personal Assistant (SPA) is Pepper’s highest-level household-management role within the Personal Assistant career track. The SPA leads new-client jumpstarts, provides substitute coverage, strengthens household systems, trains and mentors Personal Assistants (PAs), and supports operational improvements across client households. The role provides peer leadership without direct supervision or formal performance-management authority. Jumpstarts and substitute coverage are core duties, and the SPA is expected to accept eligible assignments within established availability and capacity. The Area Service Manager (ASM) sets priorities and approves scheduling adjustments; the SPA is expected to raise barriers promptly. A permanent client assignment may be considered based on employee interest, client needs, and fit, but placement is not guaranteed.

The SPA leads household jumpstarts by assessing needs, creating customized systems and a Household Guide, preparing the home for a permanent PA, and training and orienting that PA on-site. The SPA also provides substitute coverage, adapting to client preferences and maintaining dependable service and communication. Household duties may include organization, errands, grocery shopping, meal preparation, laundry, household resets, light upkeep, appointments, vendor coordination, and pet care, according to the agreed service scope and assignment. The role includes maintaining documentation, managing approved vendor activity and expenses, protecting client privacy and property, and conducting assigned quarterly household visits.

The SPA trains and mentors PAs through demonstration, observation, practical feedback, and respectful correction. The ASM retains formal performance feedback, corrective action, scheduling, and employment decisions. The SPA may also maintain vendor lists and resource materials, identify process gaps, complete agreed operational projects, and participate in required meetings, training, and relevant professional development. The SPA resolves routine, low-risk matters within authorization and company policy, seeks approval for matters outside established authority, and escalates significant concerns and urgent issues.

The position works primarily in client homes in the greater Seattle area, with local travel for errands, jumpstarts, substitute assignments, visits, and training. The established schedule is agreed with the ASM and client and is generally Monday through Friday between 9:00 a.m. and 5:00 p.m.; occasional evening or weekend assignments are arranged in advance. The role involves household tasks such as standing, walking, bending, reaching, sitting, driving, and technology use, and may require lifting or carrying household items up to 35 pounds, with or without reasonable accommodation.

This is a W-2 employee position. Compensation is $34–$38 per hour, based on relevant experience and qualifications. Required meetings and training are paid, and work-related travel is handled under company policy and applicable requirements. Benefits include paid sick leave, paid time off, holiday pay, a technology stipend, and a 401(k) with employer match, subject to applicable eligibility rules, plan terms, and company policies. Medical and dental benefits are available to employees regularly scheduled to work 25 or more hours per week.

Requirements

• Two or more years of relevant personal-assistant experience at Pepper’s or in comparable household management or high-touch client service.
• Demonstrated ability to manage complex households independently, establish effective systems, and train or coach peers.
• Strong operational judgment, including anticipating needs and downstream effects, evaluating risks and resources, prioritizing, researching solutions, and recognizing when to escalate.
• Exceptional organization, attention to detail, discretion, written and verbal communication, and follow-through.
• Ability to provide respectful coaching, welcome feedback, collaborate constructively, and adapt to changing priorities while maintaining service quality.
• Valid driver’s license and reliable access to an insured vehicle for assignments requiring driving.
• Ability to meet relevant client-specific household, meal-preparation, food-allergy, or pet-care requirements.
• Strong technology skills and ability to quickly learn, navigate, and troubleshoot new digital tools and platforms independently.
• Ability to perform or demonstrate household tasks involving standing, walking, bending, reaching, sitting, driving, and technology use, and to lift or carry household items up to 35 pounds as required by an assignment, with or without reasonable accommodation.

Nice To Haves

• Multi-property experience.

Responsibilities

• Lead new-client jumpstarts by assessing household needs, establishing customized systems, creating the Household Guide, and preparing the home for a permanent PA.
• Train and orient incoming PAs on-site and complete a clear, documented handoff.
• Provide substitute coverage using available household documentation and assignment instructions; adapt to client preferences, confirm priorities, and provide dependable service and updates for the returning PA.
• Respond promptly to assignment requests during established work time and communicate barriers, conflicts, or feasible alternatives to the ASM.
• Create and improve practical, sustainable household systems that reflect client preferences, priorities, approved budgets, and Pepper’s standards.
• Maintain accurate household documentation and track work through completion.
• Perform household duties within the agreed service scope, including organization, errands, grocery shopping, meal preparation, laundry, household resets, light upkeep, appointments, vendor coordination, and assigned pet care.
• Follow relevant dietary, food-allergy, pet-care, and safety instructions; implement household-system improvements within client authorization.
• Manage vendors and client-approved expenses within established limits, retaining receipts and accurate records.
• Protect client privacy, property, access information, and professional boundaries; review new childcare commitments outside the agreed scope with the ASM.
• Conduct assigned quarterly household visits; evaluate systems, Household Guide accuracy, and service quality; document findings and provide the ASM with a concise written summary and recommendations.
• Train and mentor PAs through demonstration, observation, practical feedback, and respectful correction; refer significant, sensitive, recurring, or performance-related concerns to the ASM.
• Maintain assigned vendor lists, resource libraries, tools, and process guides, and share household-management knowledge and best practices with the PA team.
• Identify process gaps, research practical solutions, and complete agreed projects with clear priorities, deadlines, status updates, and follow-through.
• Participate in required meetings, training, and relevant professional development.
• Accurately record all time worked, including required meetings, training, and work communications; submit time and reimbursement records by company deadlines.
• Resolve routine, low-risk household and workflow matters independently within client authorization, agreed service scope, and company policy; seek approval before exceeding authority or changing approved schedules.
• Escalate safety, confidentiality, policy or legal concerns, significant client dissatisfaction, employee performance issues, staffing conflicts, competing priorities, and urgent concerns; support decisions and follow through on actions.

Benefits

• Paid sick leave.
• Paid time off.
• Holiday pay.
• Technology stipend.
• 401(k) with employer match, subject to eligibility rules, plan terms, and company policies.
• Medical and dental benefits for employees regularly scheduled to work 25 or more hours per week.
• Required meetings and training are paid.

What This Job Offers

• Job Type: Part-time
• Career Level: Senior
• Education Level: No Education Listed