Senior Personal Assistant

Pepper's Personal Assistants • Seattle, WA

6d • $34 - $38 • Onsite

About The Position

The Senior Personal Assistant (SPA) is Pepper’s highest-level household-management role within the Personal Assistant career track. The SPA leads new-client jumpstarts, provides substitute coverage, strengthens household systems, trains and mentors Personal Assistants (PAs), and supports operational improvements across client households. The position provides peer leadership but has no direct supervision or formal performance-management authority.

Jumpstarts and substitute coverage are core duties. The SPA is expected to accept eligible assignments within established availability and capacity, accounting for existing assignments, travel time, and approved responsibilities. The Area Service Manager (ASM) sets priorities and approves scheduling adjustments. The SPA raises barriers promptly so the ASM can coordinate adjustments or reassignment. A permanent client assignment may be considered based on employee interest, client needs, and fit, but placement is not guaranteed.

The SPA assesses household needs, establishes customized and sustainable systems, prepares Household Guides, and gets homes ready for permanent PAs. The SPA provides reliable substitute service, maintains household documentation, performs duties within the agreed service scope, coordinates vendors and approved expenses, and conducts assigned quarterly household visits. The role also includes mentoring PAs, maintaining operational resources, contributing to process improvements, attending required meetings and training, and accurately recording work time and reimbursements.

The role works primarily in client homes in the greater Seattle area, with local travel for errands, jumpstarts, substitute coverage, visits, and training. The established schedule is generally Monday through Friday between 9:00 a.m. and 5:00 p.m.; occasional evening or weekend assignments are arranged in advance. Compensation is $34–$38 per hour based on relevant experience and qualifications. This is a W-2 employee position.

Requirements

• Two or more years of relevant personal-assistant experience at Pepper’s or in comparable household management or high-touch client service.
• Demonstrated ability to manage complex households independently, establish effective systems, and train or coach peers.
• Strong operational judgment, including anticipating needs and downstream effects, evaluating risks and resources, prioritizing effectively, researching solutions, and recognizing when to escalate.
• Exceptional organization, attention to detail, discretion, written and verbal communication, and follow-through.
• Ability to provide respectful coaching, welcome feedback, collaborate constructively, and adapt to changing priorities while maintaining service quality.
• Valid driver’s license and reliable access to an insured vehicle for assignments requiring driving.
• Ability to meet relevant client-specific household, meal-preparation, food-allergy, or pet-care requirements.
• Strong technology skills and ability to quickly learn, navigate, and troubleshoot new digital tools and platforms independently.
• Ability to perform or demonstrate household tasks involving standing, walking, bending, reaching, sitting, driving, and technology use, and to lift or carry household items up to 35 pounds as required by the assignment, with or without reasonable accommodation.
• Ability to work the established schedule agreed with the ASM and client, generally Monday through Friday between 9:00 a.m. and 5:00 p.m., with occasional evening or weekend assignments arranged in advance.

Nice To Haves

• Multi-property experience.

Responsibilities

• Lead new-client jumpstarts by assessing household needs, establishing customized systems, creating the Household Guide, preparing the home for a permanent PA, and completing an on-site orientation and documented handoff.
• Provide substitute coverage using household documentation and assignment instructions; adapt to client preferences, confirm priorities, and provide dependable service and updates for the returning PA.
• Respond promptly to assignment requests during established work time, communicate barriers as soon as practicable, and identify feasible partial coverage or scheduling alternatives with the ASM.
• Create and improve practical, sustainable household systems that reflect client preferences, priorities, approved budgets, and Pepper’s standards.
• Maintain accurate household documentation and track work through completion.
• Perform household duties within the agreed service scope, including organization, errands, grocery shopping, meal preparation, laundry, household resets, light upkeep, appointments, vendor coordination, and assigned pet care.
• Follow relevant dietary, food-allergy, pet-care, and safety instructions.
• Implement household-system improvements within client authorization; manage vendors and client-approved expenses within established limits; retain receipts and accurate records.
• Protect client privacy, property, access information, and professional boundaries. Review new commitments outside the agreed scope with the ASM; childcare is not a primary responsibility.
• Conduct assigned quarterly household visits, evaluate household systems, Household Guide accuracy, and service quality, and provide the ASM with a concise written summary and recommendations.
• Train and mentor PAs through demonstration, observation, practical feedback, and respectful correction; refer recurring, significant, sensitive, or performance-related concerns to the ASM.
• Maintain assigned vendor lists, resource libraries, tools, and process guides, and share household-management knowledge and best practices with the PA team.
• Identify process gaps, research practical solutions, and complete agreed projects with clear priorities, deadlines, status updates, and reliable follow-through.
• Participate in required meetings, training, and relevant professional development.
• Accurately record all time worked, including required meetings, training, and work communications, and submit time and reimbursement records by company deadlines.
• Resolve routine, low-risk household and workflow matters independently within client authorization, agreed service scope, and company policy.
• Seek approval before exceeding spending authority, materially changing service scope, making commitments outside established authority, or changing approved schedules; escalate safety, confidentiality, policy or legal concerns, significant client dissatisfaction, employee performance issues, staffing conflicts, and competing priorities.
• When practicable, present relevant facts, likely impacts, options, and a recommended next step; raise urgent concerns immediately, prioritize safety in emergencies, contact emergency services when appropriate, notify management as soon as practicable, and follow through on agreed actions.
• Communicate known availability changes to the ASM, promptly raise conflicts affecting accepted assignments, and follow applicable time-off or call-out processes.

Benefits

• Paid sick leave.
• Paid time off.
• Holiday pay.
• Technology stipend.
• 401(k) with employer match, subject to applicable eligibility rules, plan terms, and company policies.
• Medical and dental benefits for employees regularly scheduled to work 25 or more hours per week.
• Required meetings and training are paid.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed