Senior Performance Manager

Midland Credit Management, an Encore Capital Group Company•San Diego, CA

About The Position

The Senior Performance Manager is responsible for leading relatively large, new and/or complex third-party relationships, programs, and initiatives. In this role you will foster relationships with partners to drive organizational success, analyze initiatives, execute on strategic priorities, measures against performance goals, and ensures consumer treatment in line with our values and policies.

Requirements

Education – Bachelor's Degree
3 - 5 years of experience in a project or process management role, operations management, management consulting, or equivalent education and experience.
Strong proficiency in MS Office (particularly Excel).
Program or relationship management skills, collaboration skills, problem-solving skills, and analytical skills.
Comfort with public speaking and presenting to internal and external partners.
Strong critical thinking skills.
Experience with SAS or other data querying tools.

Nice To Haves

Process Improvements Project Management experience

Responsibilities

Own third-party vendor relationships and performance related to the company’s strategy and goals.
Analyze business drivers at both the partner and program level to manage and improve performance.
Build, set, and communicate performance plans to get results including Identify areas where a change is vital.
Identify root causes and frame a solution while considering insights of internal/external partners.
Generate a range of solutions with associated benefits, costs, and risks.
Deliver on strategic and program priorities.
Create plans and manage projects of moderate scope and complexity.
Ensure a culture of compliance including partner compliance with company expectations and vice versa.

Benefits

Earn a competitive salary.
All employees are eligible for monthly incentives or annual bonus.
Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.