Senior People Operations Specialist

Sun Life • Waterloo, ON

1d • CA$60,000 - CA$97,000 • Hybrid

About The Position

The Senior People Operations Specialist is responsible for delivering expert-level HR support within HR Shared Services, handling complex inquiries and providing high-quality service across a variety of HR processes. This role will support the HR Shared Services team by ensuring data accuracy, maintaining compliance, and driving continuous improvement initiatives. The ideal candidate will have a strong understanding of HR operations, excellent analytical skills, and the ability to collaborate effectively with cross-functional teams.

Requirements

• Communication
• Interpersonal Skills
• Problem-Solving
• Attention to Detail
• Organization
• Knowledge of HR Policies & Procedures
• Customer Service
• Technical Proficiency
• Bilingualism (French, English, both oral and written) is required for Quebec only

Responsibilities

• Serve as a subject matter expert on HR policies, processes, and systems.
• Respond to and resolve complex HR inquiries related to employment life cycle transactions.
• Escalate cases to management as needed.
• Ensure accurate and timely entry of employee data within HRIS and other systems.
• Perform regular audits to maintain data quality, compliance, and consistency across HR Shared Services.
• Identify and drive opportunities to improve HR processes, streamline workflows, and reduce manual tasks.
• Partner with the HR Shared Services team to implement process enhancements and document standard operating procedures.
• Work closely with HR Business Partners, Payroll, IT, Benefits, and other teams to address complex issues and ensure cohesive service delivery.
• Act as a liaison between HR Shared Services and other departments for seamless collaboration.
• Generate and analyze HR reports, using data-driven insights to manage operational tasks and enhance HR service delivery.
• Ensure that all HR processes adhere to company policies, data privacy standards, and relevant labor laws.
• Stay up-to-date on policy updates and communicate changes effectively to the HR Shared Services team.
• Assist in training and mentoring team members on HR processes, systems, and service delivery best practices.
• Share expertise to support team development and build a knowledge-sharing culture.
• Actively participate in HR Shared Services projects, such as system upgrades, policy rollouts, and change initiatives.
• Support project planning, execution, and employee communication to facilitate successful implementation.

Benefits

• Flexible Benefits from the day you join to meet the needs of you and your family
• Opportunity to move along a variety of career paths with amazing networking potential

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed