Senior People Operations Partner

Blank Street•Boston, MA

About The Position

The Senior People Operations Partner supports Blank Street’s field organization and helps build a high-performing, people-first culture during a period of growth. The role serves a high-volume, multi-unit food and beverage business across multiple markets, partnering with Operations Managers, General Managers, Shift Leads, and Baristas to strengthen teams, elevate performance, and support the employee experience. It combines strategic partnership with hands-on execution across employee relations, performance, engagement, staffing, and talent development. The position is highly field-facing, with regular time in stores and frequent travel across supported markets. It reports to the HRBP Manager and is based in Boston, with flexibility to travel throughout the market as needed. The role partners with Talent Acquisition and Operations on hiring strategy, interview calibration, workforce planning, hiring decisions, and onboarding. It coaches field leaders on performance, accountability, feedback, team dynamics, difficult conversations, and leadership development; supports People programs, internal promotions, and succession planning; and leads employee relations matters and investigations through resolution. The partner monitors workforce trends and employee feedback to support retention and engagement, advises leaders on policies, compliance, documentation, and risk, and works cross-functionally with Talent Acquisition, Payroll, Training, Finance, and Operations to support consistent and effective business operations. Blank Street describes its mission as becoming a defining food and beverage brand through elevated products, attention to detail, and memorable customer experiences. The posted annual base salary range for this Boston role is $80,000–$100,000. The company notes that compensation may vary based on experience, skills, qualifications, and location, and may change in the future.

Requirements

At least 4 years of HR or People Operations experience.
Working knowledge of labor laws and compliance requirements.
Demonstrated experience coaching managers and partnering with leaders on employee relations, performance, and team challenges.
Ability to manage multiple priorities and meet deadlines in a high-volume environment.
Ability to stay organized and detail-oriented across multiple workstreams.
Comfort using HR systems and tools, including HRIS, ATS, and Google Suite.
Ability to handle sensitive information with discretion and sound judgment.
Ability to travel regularly to stores and across supported markets as needed.
Must be based in Boston and have flexibility to travel throughout the market as needed.

Nice To Haves

Experience supporting frontline, hourly, or field-based teams.
Experience in food and beverage, hospitality, retail, or another high-volume, customer-facing environment.

Responsibilities

Partner with Talent Acquisition and Operations Managers on hiring strategy, interview calibration, and workforce planning across supported markets.
Assess talent quality, team fit, and long-term potential to support strong hiring decisions.
Ensure new hires receive a smooth, consistent onboarding experience from offer acceptance through ramp-up.
Identify hiring gaps, staffing risks, and organizational needs, and translate operational priorities into people strategies.
Coach and support General Managers, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics.
Drive execution of People programs, including performance coaching frameworks, engagement action planning, and policy rollouts.
Support internal promotions, succession planning, and leadership development.
Help field leaders navigate difficult conversations confidently, fairly, and consistently.
Identify opportunities to strengthen leadership capabilities and improve team effectiveness.
Lead employee relations matters and investigations from intake through resolution, maintaining strong documentation and exercising sound judgment and professionalism.
Identify trends in turnover, attendance, engagement, and performance, and partner with Operations to take proactive action.
Serve as a trusted resource for employees and managers, balancing employee experience with business needs.
Build relationships across supported markets to maintain a clear understanding of team health, morale, and operational challenges.
Use employee feedback, people data, and field-leader relationships to identify opportunities to improve retention and engagement.
Partner with Talent Acquisition, Payroll, Training, Finance, and Operations to support smooth business operations.
Advise field leaders on People policies, compliance, documentation, and risk.
Use people data, operational trends, and feedback to identify risks, recommend solutions, and support business decisions.
Help apply People practices consistently across markets while accounting for the realities of each store and team.
Travel regularly to stores and across supported markets as needed.

Benefits

Equity package.
15 days of annual leave, in addition to company-observed holidays and sick time.
Three health plan options, with full coverage available for two employee-only tiers.
Commuter benefits.
Parental leave.
Bereavement leave.
Access to the Regulars program, including free coffee, matcha, and other offerings.
Regular social outings with the team.
Free Blank Street swag.
Healthcare benefits.
Work perks, including free coffee.