Senior People Operations Partner

Blank Street • Boston, MA

10h • $80,000 - $100,000

About The Position

The Senior People Operations Partner is a trusted, field-facing partner to Blank Street’s store organization, supporting a high-volume, multi-unit food and beverage business across multiple markets. The role combines strategic partnership with hands-on execution to strengthen teams, elevate performance, and support the employee experience during a period of growth. It partners with Operations Managers, General Managers, Shift Leads, and Baristas on employee relations, performance, engagement, staffing, and talent development, while identifying trends and opportunities across the business. The position involves regular time in stores and frequent travel across supported markets, and reports to the HRBP Manager.

Requirements

• At least 4 years of HR or People Operations experience, including experience supporting frontline, hourly, or field-based teams.
• Working knowledge of labor laws and compliance requirements.
• Demonstrated experience coaching managers and partnering with leaders on employee relations, performance, and team challenges.
• Ability to manage multiple priorities and meet deadlines in a high-volume environment.
• Ability to stay organized and detail-oriented across multiple workstreams.
• Comfort using HR systems and tools, including HRIS, ATS, and Google Suite.
• Ability to handle sensitive information with discretion and sound judgment.
• Ability to regularly travel to stores and across supported markets as needed.
• Must be based in Boston and flexible to travel throughout the market as needed.

Nice To Haves

• Experience in food and beverage, hospitality, retail, or another high-volume, customer-facing environment.

Responsibilities

• Partner with Talent Acquisition and Operations Managers on hiring strategy, interview calibration, and workforce planning across supported markets.
• Support hiring decisions by assessing talent quality, team fit, and long-term potential.
• Ensure a smooth and consistent new-hire onboarding experience from offer acceptance through ramp-up.
• Identify hiring gaps, staffing risks, and organizational needs, and translate operational priorities into people strategies.
• Coach and support General Managers, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics.
• Drive execution of People programs, including performance coaching frameworks, engagement action planning, and policy rollouts.
• Support internal promotions, succession planning, and leadership development.
• Help leaders navigate difficult conversations confidently, fairly, and consistently.
• Identify opportunities to strengthen leadership capabilities and team effectiveness.
• Lead employee relations matters and investigations from intake through resolution, maintaining strong documentation, judgment, and professionalism.
• Identify trends in turnover, attendance, engagement, and performance, and partner with Operations on proactive action.
• Serve as a trusted resource for employees and managers, balancing employee experience with business needs.
• Build relationships across supported markets to maintain a clear understanding of team health, morale, and operational challenges.
• Use employee feedback, people data, and field-leader relationships to identify opportunities to improve retention and engagement.
• Partner with Talent Acquisition, Payroll, Training, Finance, and Operations to support smooth business operations.
• Advise field leaders on People policies, compliance, documentation, and risk.
• Use people data, operational trends, and feedback to identify risks, recommend solutions, and support business decisions.
• Help ensure People practices are applied consistently across markets while accounting for the realities of each store and team.

Benefits

• Equity package.
• 15 days of annual leave, in addition to company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits.
• Parental leave.
• Bereavement leave.
• Free coffee, matcha, and other items through the Regulars program.
• Regular social outings with the team.
• Free Blank Street swag.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed