Senior People Operations Partner

Blank Street • New York City, NY

15h • Onsite

About The Position

The Senior People Operations Partner is a trusted partner to Blank Street’s field organization, helping drive a high-performing, people-first culture in a growing, high-volume, multi-unit food and beverage business. The role supports stores across multiple markets and works closely with Operations Managers, General Managers, Shift Leads, and Baristas to strengthen teams, elevate performance, and support the employee experience. It combines strategic partnership with hands-on execution across employee relations, performance, engagement, staffing, and talent development, while proactively identifying trends and opportunities across the business.

This is a highly field-facing role with regular time in stores and across supported markets. The position is based in person at Blank Street’s Brooklyn, New York office, reports to the HRBP Manager, and requires frequent travel to supported stores and markets.

The partner supports hiring strategy, interview calibration, workforce planning, and onboarding; coaches leaders on performance, accountability, feedback, team dynamics, and difficult conversations; leads employee relations matters and investigations; supports internal promotions, succession planning, and leadership development; and advises field leaders on policies, compliance, documentation, and risk. The role also partners with Talent Acquisition, Payroll, Training, Finance, and Operations, using people data, operational trends, and employee feedback to inform business decisions and improve retention and engagement.

Requirements

• At least 4 years of HR or People Operations experience, including experience supporting frontline, hourly, or field-based teams.
• Working knowledge of labor laws and compliance requirements.
• Demonstrated experience coaching managers and partnering with leaders on employee relations, performance, and team challenges.
• Ability to manage multiple priorities and meet deadlines in a high-volume environment.
• Ability to stay organized and detail-oriented across multiple workstreams.
• Comfort using HR systems and tools, including HRIS, ATS, and Google Suite.
• Ability to handle sensitive information with discretion and sound judgment.
• Ability to regularly travel to stores and across supported markets as needed.
• Must be based in New York City and have flexibility to travel throughout the market as needed.

Nice To Haves

• Experience in food and beverage, hospitality, retail, or another high-volume, customer-facing environment.

Responsibilities

• Partner with Talent Acquisition and Operations Managers on hiring strategy, interview calibration, and workforce planning across supported markets.
• Assess talent quality, team fit, and long-term potential to support hiring decisions.
• Help ensure new hires have a smooth, consistent onboarding experience from offer acceptance through ramp-up.
• Identify hiring gaps, staffing risks, and organizational needs; translate operational priorities into people strategies.
• Coach General Managers, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics.
• Drive execution of People programs, including performance coaching frameworks, engagement action planning, and policy rollouts.
• Support internal promotions, succession planning, and leadership development across supported markets.
• Help leaders handle difficult conversations confidently, fairly, and consistently.
• Identify opportunities to strengthen leadership capabilities and team effectiveness.
• Lead employee relations matters and investigations from intake through resolution, maintaining strong documentation and sound judgment.
• Identify trends in turnover, attendance, engagement, and performance, and partner with Operations to take proactive action.
• Serve as a resource for employees and managers, balancing employee experience with business needs.
• Build relationships across supported markets to maintain awareness of team health, morale, and operational challenges.
• Use employee feedback, people data, and relationships with field leaders to identify opportunities to improve retention and engagement.
• Partner with Talent Acquisition, Payroll, Training, Finance, and Operations to support smooth business operations.
• Advise field leaders on People policies, compliance, documentation, and risk.
• Use people data, operational trends, and feedback to identify risks, recommend solutions, and support business decisions.
• Help apply People practices consistently across markets while accounting for the realities of each store and team.
• Regularly travel to stores and across supported markets as needed.

Benefits

• Equity package
• 15 days of annual leave, in addition to company-observed holidays and sick time
• Three health plan options, with full coverage available for two employee-only tiers
• Commuter benefits
• Parental leave
• Bereavement leave
• Free coffee, matcha, and other items through the Regulars program
• Regular social outings with the team
• Free Blank Street swag
• Healthcare benefits
• Paid time off
• Work perks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed