Senior People Operations Partner

Nearmap•Lehi, UT

About The Position

Nearmap is seeking a Senior People Operations Partner to build and scale its global People Operations function. This hands-on senior individual contributor role focuses on delivering strong employee experiences, simplifying complex processes, and expanding self-service, automation, and AI-enabled operations. It combines operational judgment, HR technology expertise, cross-functional partnership, and ownership of improvement initiatives. The role oversees employee lifecycle processes and service delivery across the US, Australia, Canada, and Poland, balancing consistent global practices with local requirements. It serves as a functional expert in UKG Ready and drives the design, implementation, and measurement of scalable technology-enabled workflows, including AI-assisted processes with appropriate privacy, security, and human-review controls. The position also advances operational excellence through process documentation, root-cause analysis, compliance support, audits, reporting, and operational metrics. It leads cross-functional People Operations projects and serves as a subject matter expert and mentor, without direct people-management accountability.

Responsibilities

Own onboarding, employee changes, promotions, transfers, leaves, and offboarding processes.
Partner with HR Business Partners, Payroll, Talent Acquisition, Finance, IT, and Legal to resolve escalations and deliver accurate, timely service.
Maintain consistent global processes while accommodating local requirements in the US, Australia, Canada, and Poland.
Serve as a functional expert in UKG Ready, covering workflows, reporting, configuration support, data quality, and adoption.
Identify opportunities to eliminate manual touchpoints, streamline approvals, and expand employee and manager self-service.
Use AI tools to automate repetitive People Operations work, including case triage, document and data processing, employee inquiries, and reporting.
Evaluate, pilot, and roll out AI-enabled workflows and assistants with appropriate data privacy, security, and human-review controls; measure their impact on efficiency and employee experience.
Translate business needs into scalable system solutions and support testing, implementation, documentation, and change management.
Design and document standard operating procedures, ownership models, service standards, and knowledge resources.
Analyze recurring issues, identify root causes, and implement sustainable process improvements.
Simplify complex People processes into clear guidance and intuitive employee experiences.
Conduct audits and reconciliations; maintain accurate employee records and appropriate confidentiality controls.
Support internal and external audits, compliance reviews, and reporting.
Track operational metrics such as completion time, data accuracy, self-service adoption, and employee experience.
Lead cross-functional People Operations projects from discovery to launch, including milestones, risks, and stakeholder alignment.
Influence partners through clear communication and practical recommendations.
Act as a subject matter expert and mentor to colleagues without direct people-management accountability.