Senior People Consultant

Okta•San Francisco, CA

About The Position

Okta’s Manager Success team supports managers through an AI-first model that combines digital coaching and self-service resources with experienced human advisory. The Senior People Consultant leads the team’s most complex and ambiguous advisory cases, providing advanced coaching and trusted counsel on sensitive leadership, performance, and organizational challenges. The role applies deep consulting expertise and sound judgment to situations involving competing perspectives, entrenched behavioral issues, and complex team dynamics. In addition to owning individual cases, the Senior People Consultant strengthens the team’s effectiveness through peer coaching, complex case reviews, reusable guidance frameworks, and insights that improve AI-enabled support and decision-making. The role partners with AI resource teams, Enablement, technology teams, and regional specialists to improve manager capabilities, support resources, workflows, and decision guardrails.

Requirements

8+ years of relevant professional experience with a bachelor’s degree, or 6+ years with a master’s degree, in Human Resources, HR Business Partnering, Employee Relations, management consulting, leadership coaching, organizational development, or a related advisory discipline.
Demonstrated ability to independently lead and resolve highly complex, ambiguous advisory cases requiring advanced judgment, structured problem-solving, and cross-functional coordination.
Proven experience advising senior leaders on sensitive leadership, performance, team effectiveness, and organizational challenges.
Exceptional coaching, communication, influencing, and conflict resolution skills, including the ability to challenge assumptions, navigate competing perspectives, and guide leaders through difficult decisions.
Deep understanding of leadership effectiveness, organizational dynamics, performance management, conflict resolution, risk assessment, and appropriate escalation practices.
Demonstrated ability to develop colleagues through peer coaching, case consultation, knowledge sharing, or reusable advisory frameworks.
Experience evaluating or improving AI-enabled workflows, automated guidance, knowledge resources, or digital service capabilities to enhance the quality and effectiveness of manager support.

Responsibilities

Provide advanced coaching to managers and senior leaders on leadership effectiveness, employee development, team dynamics, organizational change, and complex performance challenges.
Assess and resolve highly ambiguous or sensitive cases by diagnosing root causes, evaluating competing perspectives, and advising on decisions that balance business priorities, employee experience, and organizational risk.
Guide leaders through entrenched resistance, difficult conversations, and high-impact decisions while reinforcing accountability for outcomes and sustainable solutions.
Exercise advanced judgment within established decision rights and ensure sensitive, high-impact, or jurisdictionally complex matters follow appropriate escalation pathways to Employee Relations & Compliance (ER&C), Employment Legal, Strategic PBPs, Labor Relations, or regional specialists.
Strengthen team capability through peer coaching, complex case reviews, and reusable frameworks that improve diagnostic skills, case strategy, and escalation judgment.
Analyze recurring case patterns and AI-supported interactions to identify systemic issues, gaps in guidance, and opportunities to improve AI resources, workflows, knowledge content, and decision guardrails in partnership with Enablement and technology teams.