Senior PC Support Technician

Public Storage•Frisco, TX

1d•Hybrid

About The Position

We currently have an opening for Senior PC Support Technician based out of Frisco, TX. The Senior PC Support Technician will be responsible for providing technical support, ongoing maintenance, and support of future planning needs for the company’s corporate and field desktop environment. This role involves providing lead technical support for the company’s corporate headquarters and field offices, including user on-boarding/off-boarding, day-to-day maintenance, design, installation, performance monitoring, fine-tuning, and data communications. The technician will diagnose systems and equipment failures, perform corrective actions, and conduct preliminary analysis of major systems problems, escalating as needed. They will also respond to and manage the IT Service Desk ticket queue, provide principal support on incident resolution, and assist users with technical questions and light training. Additionally, the role requires consulting with IT teams and departments to align projects with IT strategies, collaborating with vendors to evaluate new technologies, and making recommendations for improvements. Responsibilities include installation and maintenance of system updates for OS, software, and hardware, and monitoring the performance of the desktop/PC infrastructure to suggest efficiency improvements.

Requirements

Minimum of 6 to 8+ years’ experience in Corporate Desktop Support running Windows 11/10, Mac OS, Microsoft Active Directory/Entra ID, M365, LAN/Wireless - Basic Network troubleshooting, Palo Alto Global Protect VPN, MFA – Okta Verify, Palo Alto Cortex XDR Security, PC imaging, Peripherals.
General knowledge and exposure to Windows Server Operating Systems and Active Directory, Windows Group Policies, Microsoft Office 365 Administration – Outlook, SharePoint, OneDrive, Teams, PowerShell scripting and user account management.
Working knowledge of computer and networking principles, including the skills to utilize those principles and concepts, including the common elements of networking that include SMTP, Client/Server technologies, Scripting, File and Print services, remote VPN Access, DNS, DHCP, TCP/IP, VoIP, Network Access and internet Protocols, Client/Server Technologies, VoIP and Monitoring tools.
Excellent communication, problem-solving, multitasking skills, and ability to take on responsibility in a lead role capacity.
Must be Customer-Service oriented and show an ability to take ownership of an issue.

Responsibilities

Taking on a senior role in providing technical support, ongoing maintenance, and support of future planning needs for the company’s corporate and field desktop environment.
Provide lead technical support for the company’s corporate headquarters and field offices, that includes user on-boarding/off-boarding, day-to-day maintenance, design, installation, performance monitoring, fine-tuning, and data communications.
Diagnose systems and equipment failures and perform corrective actions to resolve any issues.
Perform preliminary analysis of major systems problems and escalate the problems in accordance with prescribed procedures.
Respond to and manage the IT Service Desk ticket queue and provide principal support on incident resolution.
Assist corporate and field users with technical questions and light training.
Consult with IT teams and various departments to make sure projects are in line with the company’s IT strategies and plans.
Collaborate with existing vendors to evaluate the new technologies that come available and make recommendations to management on possible improvements using these technologies.
Installation and maintenance of system updates for OS, software and hardware.
Monitor the performance of the company’s desktop/PC infrastructure and make suggestions for improving efficiency.