Senior PC Support Technician

prosource.it- Americas • Concord, TN

12h • Hybrid

About The Position

Prosource.it is seeking a Senior PC Support Technician for a contract role. This position is responsible for providing daily hardware support to end users for PCs, laptops, tablets, and printers, catering to both on-premises and remote users. The role also involves daily software support for operating systems and applications across various devices including PCs, Laptops, tablets, mobile phones, printers, handhelds, registers, and other business-specific technical devices. Additionally, the technician will practice daily asset management of equipment such as leased and purchased PCs, printers, registers, and credit card pin pads.

Requirements

• Applicants for employment in the US must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United States.
• Requires 6-8 years of experience supporting complex end user technologies.
• Experience with operating system installations deployed from MECM (SCCM).
• Experience with PXE and Boot media to be used in production environments in conjunction with MECM.
• Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers.
• Ability to work independently.
• Strong problem-solving skills
• Strong customer service skills.
• Must possess advanced critical thinking skills.
• Excellent self-organization and time management skills.
• Intermediate communication skills are required.

Nice To Haves

• An associate or bachelor's degree in information systems, computer science, or a related field is preferred. Experience in lieu of a degree may be considered.
• Experience with software deployment and endpoint management using Bigfixs preferred.
• Computer certifications from CompTia A+, Network+, Security+ are preferred.
• Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred.
• Knowledge of building Images and scripting is desired.

Responsibilities

• Provide daily hardware and software support specific to business operations and various projects.
• Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
• Image and Stage new hardware specific to business operation.
• Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
• Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
• Primary contact for IT projects, including attending meetings as the subject matter expert.
• Ability to develop and write technical documentation.
• Ability to evaluate and test emerging technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees