Senior PC Support Technician

prosource.it- Americas•11244 ThreadStone, Knoxville, TN 37932, TN

6d•$40 - $45

About The Position

Prosource.it is looking for a Senior PC Support Technician for a contract role. This position is responsible for providing daily hardware and software support to end users for a variety of devices including PCs, laptops, tablets, printers, mobile phones, handhelds, registers, and other technical devices specific to business operations. The role also involves daily asset management of equipment such as leased and purchased PCs, printers, registers, and credit card pin pads.

Requirements

Requires 6-8 years of experience supporting complex end user technologies.
Experience with operating system installations deployed from MECM (SCCM).
Experience with PXE and Boot media to be used in production environments in conjunction with MECM.
Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers.

Nice To Haves

An associate or bachelor's degree in information systems, computer science, or a related field is preferred. Experience in lieu of a degree may be considered.
Experience with software deployment and endpoint management using Bigfixs preferred.
Computer certifications from CompTia A+, Network+, Security+ are preferred.
Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred.
Knowledge of building Images and scripting is desired.

Responsibilities

Provide daily hardware and software support specific to business operations and various projects.
Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
Image and Stage new hardware specific to business operation.
Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
Serve as the primary contact for IT projects, including attending meetings as the subject matter expert.
Demonstrate strong problem-solving skills.
Exhibit strong customer service skills.
Possess advanced critical thinking skills.
Develop and write technical documentation.
Utilize excellent self-organization and time management skills.
Apply intermediate communication skills.
Evaluate and test emerging technologies.
Work independently.