PC Support Technician

Link Solutions, Inc.•Leavenworth, KS

2d•Onsite

About The Position

Link Solutions is seeking a PC Support Technician to join our Fort Leavenworth, KS team. This role supports the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) by providing technical support to staff. The technician will be responsible for installing, maintaining, and troubleshooting hardware, software, and peripherals to ensure the seamless operation of government IT systems. This position involves working closely with the Network Services Supervisor and IT Manager to maintain secure, functional, and up-to-date ACC technologies, as well as assisting with systems upgrades, documentation, and equipment deployment. This is an exciting opportunity to contribute to cutting-edge projects while safeguarding national security within a dynamic team that values work-life balance and employee well-being.

Requirements

U.S. citizen with an active DoW secret clearance.
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, GICSP, GSEC, SSCP, etc.).
Two (2+) years in a PC Support Technician role or relevant field.
Experience installing, configuring, troubleshooting, and supporting PC/server hardware and software.
Experienced in diagnosing network cable issues and configuring network interfaces and internet connections.
Proficient in providing help desk support, identifying technical issues, and offering temporary solutions.
Capable of responding to user inquiries and providing technical assistance on PC systems and applications.
Windows workstation systems administration training.
Have and maintain a CE certificate in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop.

Nice To Haves

Associate's Degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
Proficiency with Microsoft Office products.
Experience supporting a Network Enterprise Center and managing support tickets for TMD users.
Experience working in a Department of Defense (DoD) environment.
Experience creating and modifying documentation for technical processes and procedures.
A problem solver and troubleshooter who thrives in resolving complex problems.
Strong self-starter requiring minimal supervision.
Excellent communication skills (written and oral) and interpersonal skills.
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Responsibilities

Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe.
Respond to user inquiries and requests and provide technical assistance on PC systems, related hardware and software, and standard applications.
Install, set up, relocate, configure, troubleshoot, and support PC/server hardware and software.
Configure software upgrades; configure and perform tuning of operating systems to enhance PC performance.
Install and configure network interfaces and internet connections.
Diagnose network cable and configuration problems.
Coordinate support with the local Network Enterprise Center.
Service support tickets for Training Management Directorate (TMD) users.
Implement and design an organization-wide set of standards for future and existing information systems.
Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.