PC Support Technician – Laboratory & Desktop Support

American IT Solutions • Ames, IA

4d • Onsite

About The Position

We are seeking an experienced PC Support Technician to provide desktop, laboratory instrument, and end-user support in a regulated laboratory and enterprise environment. This role is responsible for imaging, deploying, troubleshooting, and maintaining PCs, laboratory instrument workstations, software, peripherals, and related infrastructure while delivering exceptional customer service.

Requirements

• 4+ years of IT support experience, preferably in laboratory, pharmaceutical, healthcare, biotechnology, or enterprise environments.
• 3+ years of customer-facing desktop support experience.
• Strong knowledge of Microsoft Windows operating systems and Microsoft Office/Microsoft 365.
• Experience with desktop imaging, deployment, troubleshooting, and asset management.
• Basic understanding of networking, server infrastructure, Citrix, and VMware environments.
• Strong analytical, troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities and work independently or within a team.

Nice To Haves

• Experience supporting laboratory instruments and regulated environments.
• Knowledge of GxP documentation practices and 21 CFR Part 11 validation requirements.
• CompTIA A+ and/or Network+ certification.
• RELX or similar data analytics platform experience.

Responsibilities

• Image, configure, deploy, and support desktop and laptop computers.
• Install, maintain, and troubleshoot laboratory instrument PCs, vendor-supplied systems, and instrument-related devices.
• Perform hardware and software installations, upgrades, migrations, redeployments, and break/fix repairs.
• Provide Level 1 and Level 2 support for hardware, software, operating systems, applications, network connectivity, and user access issues.
• Monitor and manage support tickets, documenting activities and resolutions.
• Maintain IT asset inventory, coordinate equipment moves, surplus collection, and asset retirement.
• Support networking, server, Citrix, VMware, and infrastructure-related activities.
• Document work in compliance with company procedures and GxP requirements where applicable.
• Participate in projects, process improvements, and cross-functional support initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed