Senior Payroll & Benefits Administrator

Industrious Group • Cleveland, OH

18h • Hybrid

About The Position

The Senior Payroll & Benefits Administrator serves as the organization’s subject matter expert and internal authority on payroll operations, benefits administration, and HRIS governance. This role is responsible for overseeing company-wide payroll and benefits processes, ensuring regulatory compliance, safeguarding data integrity, and advising leadership on payroll- and benefits-related risk and operational impacts. The position exercises independent judgment in interpreting federal, state, and local regulations; resolving complex payroll and benefits matters; developing internal controls; and implementing process improvements that impact the organization as a whole. This role operates with limited supervision and is relied upon as a key resource to HR leadership and executive management.

Requirements

• Bachelor’s degree in Human Resources, Accounting, Business Administration, or related field preferred (or equivalent professional experience).
• 3+ years of progressive payroll and/or benefits administration experience.
• Experience overseeing multi-state and/or multi-country payroll operations preferred.
• Advanced working knowledge of Paycom or comparable HRIS/payroll systems.
• Experience with ERP systems such as Epicor preferred.
• Advanced proficiency in Microsoft Excel (pivot tables, formulas, data analysis).
• Demonstrated ability to analyze complex datasets and perform detailed reconciliations.
• Strong understanding of payroll taxation, benefits compliance, and regulatory frameworks.
• High level of discretion and confidentiality.
• Analytical thinker with sound judgment and problem-solving capability.
• Ability to manage multiple priorities and meet critical deadlines.
• Effective communicator with ability to advise leadership and support Team Members professionally.
• Continuous improvement mindset with focus on operational excellence and compliance integrity.

Responsibilities

• Payroll Oversight & Compliance Governance Direct and oversee full-cycle payroll operations for all Team Members utilizing Paycom.
• Evaluate, validate, and reconcile time and attendance data integrations between Epicor and Paycom to ensure system alignment and payroll accuracy.
• Interpret and apply federal, state, and local payroll tax laws and regulations, advising leadership on compliance obligations and risk exposure.
• Review payroll outputs, audit payroll registers, and authorize final submission and funding.
• Oversee payroll accounting reporting and ensure alignment with finance and audit requirements.
• Establish and maintain payroll policies, procedures, internal controls, and audit documentation.
• Manage multi-jurisdictional tax registrations and correspondence with regulatory agencies, exercising discretion in resolving complex compliance matters.
• Oversee administration of wage garnishments and ensure legal compliance.
• Direct post-payroll processes including 401(k) funding coordination, benefit premium reconciliation, financial reporting, and issue resolution.
• Serve as the primary organizational liaison to the HRIS provider (Paycom), evaluating system performance, recommending enhancements, and advising leadership on system optimization opportunities.
• Coordinate payroll timelines and strategic payroll initiatives with HR leadership and operational management.
• Benefits Administration & Regulatory Oversight Oversee administration of Team Member benefits programs including medical, dental, vision, life, disability, and retirement plans.
• Interpret and apply applicable benefits regulations including ERISA, COBRA, ACA, and related compliance requirements.
• Evaluate payroll deductions and carrier invoices to ensure financial accuracy and regulatory compliance.
• Direct benefits enrollment processes, plan changes, and terminations within HRIS and carrier systems.
• Lead configuration, testing, and validation of open enrollment processes within Paycom.
• Review and authorize payment of benefit-related invoices and ensure timely remittance.
• Serve as a primary escalation point for complex benefits inquiries, exercising independent judgment in issue resolution.
• Partner with HR leadership, brokers, carriers, and external vendors to support benefits administration, renewal processes, and ongoing plan oversight.
• Data Analysis, Reporting & Strategic Insight Analyze payroll, benefits, and workforce data across HRIS and ERP systems to ensure data integrity and operational accuracy.
• Develop and deliver recurring and ad hoc reports to leadership supporting audits, financial reporting, and workforce planning.
• Evaluate trends in payroll, benefits utilization, headcount, and turnover; identify risks or inconsistencies; and recommend corrective actions.
• Maintain cross-system data integrity between Epicor, Paycom, and related platforms.
• Process Improvement & Operational Optimization Independently assess payroll and benefits workflows to identify inefficiencies, compliance risks, or scalability challenges.
• Design and implement system enhancements, automation strategies, and configuration improvements within Paycom and related systems.
• Develop and document standard operating procedures (SOPs), governance frameworks, and internal controls.
• Recommend and implement operational changes that improve efficiency, mitigate compliance risk, and enhance Team Member experience.
• HR Advisory & Cross-Functional Support Serve as a consultative resource to HR Partners, Finance, and organizational leadership on payroll, benefits, and HRIS matters.
• Provide guidance on regulatory interpretation, policy application, and risk mitigation.
• Support compliance initiatives, internal and external audits, and cross-functional HR projects.
• Contribute to broader HR and administrative initiatives at the direction of the Director or Vice President of Human Resources.

Benefits

• When you join our team, you do more than simply switch companies to progress your career. You become part of our family, a group of talented women and men who drive business success.
• Industrious Group and its subsidiaries is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment decisions are made based on qualifications, merit and business need.
• Industrious Group and its subsidiaries is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment decisions are made based on qualifications, merit and business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level