Senior Payments Client Delivery Lead

Kraken•New York, NY

2d•$150,000 - $200,000•Hybrid

About The Position

Kraken is seeking a North America-based payments subject matter expert to lead client payments delivery. The role involves working hands-on as an individual contributor with Kraken engineers and client teams, translating clients’ legacy systems and desired outcomes into practical requirements and achievable plans. Clients are large, established North American utilities that may have legacy systems and limited payments expertise. The position covers payments as well as related debt management and collections processes, including customers in arrears and those who pay on time. The successful candidate will balance operational, commercial, and technical considerations, advise clients on payment channels, integrations, reconciliation, collections, and debt management, and coach colleagues on payments. This role requires regular travel to client sites across the country. The role is based in North America, with an expectation to work onsite at the New York City office three days per week. Kraken describes its organization as flat and agile, and seeks someone comfortable with ambiguity, changing circumstances, and work beyond a typical remit. The person should be a self-starter who can support stakeholders through change and deliver technology focused on simplicity, client benefit, and efficiency. The company works on technology for utilities and renewable energy, with the stated aim of contributing to a cleaner energy future.

Requirements

Has led end-to-end payments implementations in North America as the driver, rather than solely as a team member.
Expert knowledge of North American payment channels, including ACH, wire, check and lockbox, and card, as well as newer providers such as Stripe, Adyen, and GoCardless, and utility-focused bill payment providers such as Paymentus and ACI Speedpay.
Understanding of PCI DSS and NACHA rules and compliance.
Background in a fintech environment.
Ability to turn legacy systems and business problems into clear requirements.
Confidence discussing debt management and collections in utilities or another sector.
Experience explaining payments clearly to non-technical clients.
Credibility with senior stakeholders.
Willingness to travel regularly to client sites.
Must be able to work onsite at the New York City office three days per week.
Must have the right to work in the country of application at the time of application; visa sponsorship is unavailable.
Comfort with ambiguity and a changing environment, and willingness to flex beyond typical job responsibilities to solve problems and support clients.

Nice To Haves

Utilities, energy, or recurring-billing experience.

Responsibilities

Lead payments implementations from discovery through go-live and beyond.
Understand clients’ legacy systems and desired payments outcomes, and translate them into practical requirements and realistic plans.
Balance operational, commercial, and technical pressures to deliver appropriate solutions for clients and Kraken.
Recommend suitable payment channels, integrations, and reconciliation approaches.
Advise on collections and debt management alongside payments.
Coach colleagues on payments.
Work with Kraken engineers and client teams to deliver client outcomes.
Explain payments clearly to non-technical clients and engage credibly with senior stakeholders.
Travel to client sites across the country at regular intervals.