Product Director, Client Experience - Payments

JPMorgan Chase & Co. • Jersey City, NJ

1d • $152,000 - $285,000

About The Position

As the Product Director, Client Experience in Merchant Services, you are accountable for defining and delivering the end-to-end Commerce client experience vision. This includes ensuring a high-quality, intuitive, self-service digital home for merchants that enables seamless onboarding, self-managed access, and clear visibility into business health. The role drives measurable improvements in client satisfaction and reduces support dependency by partnering across internal teams to standardize experiences, remove workflow friction, and increase self-service adoption through data-informed iteration.

Requirements

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence adoption of key product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.

Nice To Haves

• Recognized thought leader within a related field.

Responsibilities

• Oversee the product roadmap, vision, development, execution, risk management, and business growth targets.
• Lead the entire product life cycle through planning, execution, and future development; adapt continuously, develop new products and methodologies, manage risks, and achieve business targets for cost, features, reusability, and reliability to support growth.
• Coach and mentor the product team on solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery.
• Own product performance and invest in enhancements to achieve business objectives.
• Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation.
• Partner across internal teams to standardize experiences, remove workflow friction, and increase self-service adoption through data-informed iteration.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed