Director of Product, Payments

Metropolis•Seattle, WA

6d•Onsite

About The Position

Metropolis is seeking a Director of Product, Payments, to own how the company processes, records, and reports on payments. Metropolis processes $5 billion in payments annually, including $1 billion through its own platform, and this role will own and grow the platform-processed portion. The Director will lead product strategy for payment processing, enterprise billing, client and revenue reporting, and revenue automation and reconciliation. This is a hands-on individual-contributor role reporting to the Head of Product, with responsibility for strategy, execution, and cross-functional alignment. As the organization grows, the role may build and lead a team of product managers. The position follows an office-first model requiring at least four days a week on-site. The anticipated base salary is $220,000 to $245,000 annually. Total compensation may also include access to or eligibility for healthcare benefits, a 401(k) plan, short- and long-term disability coverage, basic life insurance, stock options, bonus plans, and other offerings. Metropolis may use an automated employment decision tool to help assess candidacy. The company is an equal opportunity employer and offers reasonable accommodations during the hiring process.

Requirements

10+ years of product management experience, with a track record of owning payments, billing, or financial-systems products.
Deep understanding of payment processing, including routing, reconciliation, and payment service provider (PSP) relationships, as well as enterprise or subscription billing.
Strong technical and data literacy, including comfort with financial data models, transaction schemas, SQL, and ledger systems.
Comfort engaging with Engineering on system architecture and integration tradeoffs, without needing to own them.
Strong analytical skills and a data-driven approach to prioritization.
Exceptional communication and stakeholder-management skills, including with clients (REPs) and executive leadership.
Ability to thrive in fast-paced, ambiguous environments and drive clarity from complexity.
Experience leveraging AI tools to transform static workflows into responsive, high-output processes.
Ability to work on-site at least four days a week under the company’s office-first model.

Nice To Haves

Experience building and leading teams.
Domain experience in parking, transportation, or mobility.

Responsibilities

Own the vision, strategy, and roadmap for payment processing, subscription billing, and revenue automation and reconciliation, ensuring accuracy, scalability, and reliability.
Own Metropolis’ payment-processing relationships and strategy, including processors, routing, and fee structure, and represent Product in those partnerships.
Own client reporting strategy by working directly with Real Estate Partners (REPs) to understand reporting needs and exploring approaches such as MCP-based or agentic access to their data.
Partner closely with Engineering to set priorities and co-create platform solutions.
Define and track metrics such as reconciliation accuracy, billing cycle time, and revenue leakage to guide prioritization.
Communicate roadmap, progress, and risks to stakeholders across Product, Engineering, and Finance, including executive leadership.
Recruit, mentor, and develop a team of product managers as the organization scales.