Director of Product, Payments

Metropolis•New York, NY

16h•$220,000 - $275,000•Onsite

About The Position

Metropolis is seeking a Director of Product to own how the company processes, records, and reports on payments. Metropolis processes $5 billion in payments annually, with $1 billion currently running through its own platform; this role will own and grow that platform volume. The position leads product strategy for payment processing, enterprise billing, client and revenue reporting, and revenue automation and reconciliation. This is a hands-on individual contributor role reporting to the Head of Product, covering strategy, execution, and cross-functional alignment. There is an opportunity over time to build and lead a team of product managers in this domain. The role follows Metropolis’ office-first model, requiring corporate team members to work onsite at least four days a week. The anticipated base salary is $220,000 to $275,000 annually. Compensation may also include access to or eligibility for healthcare benefits, a 401(k) plan, disability coverage, basic life insurance, stock options, bonus plans, and other components. Metropolis may use an automated employment decision tool in assessing candidates. The company is an equal opportunity employer and offers reasonable accommodations during hiring.

Requirements

At least 8 years of product management experience, with a track record of owning payments, billing, or financial-systems products.
Deep understanding of payment processing, including routing, reconciliation, and payment service provider relationships, as well as enterprise or subscription billing.
Comfort engaging with Engineering on system architecture and integration tradeoffs without needing to own them.
Strong analytical skills and a data-driven approach to prioritization.
Exceptional communication and stakeholder management skills, including with clients (REPs) and executive leadership.
Ability to thrive in fast-paced, ambiguous environments and drive clarity from complexity.
Experience leveraging AI tools to transform static workflows into responsive, high-output processes.

Nice To Haves

Experience building and leading teams.

Responsibilities

Own the vision, strategy, and roadmap for payment processing, subscription billing, and revenue automation and reconciliation, ensuring accuracy, scalability, and reliability.
Own payment processing relationships and strategy, including processors, routing, and fee structure, and represent Product in those partnerships.
Own client reporting strategy by working directly with Real Estate Partners (REPs) to understand their reporting needs and exploring approaches such as MCP-based or agentic access to their data.
Partner closely with Engineering to set priorities and co-create platform solutions.
Define and track metrics such as reconciliation accuracy, billing cycle time, and revenue leakage to guide prioritization.
Communicate roadmap, progress, and risk to stakeholders across Product, Engineering, and Finance, including executive leadership.
Recruit, mentor, and develop a team of product managers as the organization scales.