Director of Product, Payments

Metropolis•Seattle, WA

16h•$220,000 - $245,000•Onsite

About The Position

Metropolis is seeking a Director of Product, Payments to own how the company processes, records, and reports on payments. Metropolis processes $5 billion in payments annually, with $1 billion currently running through its own platform; this role will own and grow the platform’s share. The Director will lead product strategy for payment processing, enterprise billing, client and revenue reporting, and revenue automation and reconciliation. This is a hands-on individual-contributor role reporting to the Head of Product, with responsibility for strategy, execution, and cross-functional alignment. As the organization scales, the role may build and lead a team of product managers. Metropolis follows an office-first model requiring corporate team members to work onsite at least four days per week.

Requirements

10+ years of product management experience, with a track record of owning payments, billing, or financial-systems products.
Deep understanding of payment processing, including routing, reconciliation, and payment service provider relationships, as well as enterprise or subscription billing.
Strong technical and data literacy, including comfort with financial data models, transaction schemas, SQL, and ledger systems.
Ability to engage with Engineering on system architecture and integration tradeoffs without needing to own them.
Strong analytical skills and a data-driven approach to prioritization.
Exceptional communication and stakeholder-management skills, including experience with clients (REPs) and executive leadership.
Ability to thrive in fast-paced, ambiguous environments and drive clarity from complexity.
Experience leveraging AI tools to transform static workflows into responsive, high-output processes.

Nice To Haves

Experience building and leading teams.
Domain experience in parking, transportation, or mobility.

Responsibilities

Own the vision, strategy, and roadmap for payment processing, subscription billing, and revenue automation and reconciliation, ensuring accuracy, scalability, and reliability.
Own payment-processing relationships and strategy, including processors, routing, and fee structure, and represent Product in those partnerships.
Own client reporting strategy by working directly with Real Estate Partners (REPs) to understand their reporting needs and explore approaches such as MCP-based or agentic access to data.
Partner with Engineering to set priorities and co-create platform solutions.
Define and track metrics such as reconciliation accuracy, billing cycle time, and revenue leakage to guide prioritization.
Communicate roadmap, progress, and risks to stakeholders across Product, Engineering, and Finance, including executive leadership.
Recruit, mentor, and develop a team of product managers as the organization scales.