Client Servicing Payments, Global Banking

Northern Trust•Jersey City, NJ

6d•$118,450 - $160,000•Hybrid

About The Position

Northern Trust is seeking a senior subject matter expert for Payments Client Services. The role provides strategic leadership and advanced expertise across payment investigations, correspondent banking, SWIFT messaging, and institutional client servicing. It serves as the highest escalation point for complex client payment matters and partners with leadership to improve service, operational efficiency, risk mitigation, and client experience. The role leads resolution of complex cross-border payment investigations, advises senior stakeholders and institutional clients, establishes servicing standards and governance, and drives strategic projects and payment modernization initiatives. It also provides technical guidance and coaching to Client Payment Liaison Consultants and Senior Consultants, while maintaining expertise in SWIFT standards, ISO 20022 migration, correspondent banking, payment market infrastructures, and emerging payment technologies. The position is hybrid. The stated base salary range is $118,450 to $160,000. Applicants must be authorized to work in the United States without current or future employment-based visa sponsorship.

Requirements

10+ years of experience in payments, treasury services, correspondent banking, institutional banking, or client servicing.
Extensive experience handling complex payment investigations and advising institutional clients.
Proven track record driving strategic initiatives, process improvements, and service enhancements.
Recognized subject matter expertise, with experience influencing business outcomes and leading cross-functional initiatives.
Expert knowledge of payment investigations and exception processing.
Expert knowledge of payment operations and market infrastructure.
Expert knowledge of compliance, sanctions, and regulatory considerations.
Expert knowledge of SWIFT MT and ISO 20022 messaging.
Excellent client relationship management, presentation, and communication skills.
Strong project leadership and stakeholder management experience.
Strong strategic thinking, analytical, and problem-solving capabilities.
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Responsibilities

Serve as the senior escalation point for complex, high-risk, and time-sensitive payment investigations and client issues.
Advise senior stakeholders, Relationship Managers, and clients on payment servicing matters and industry developments.
Lead complex cross-border payment investigations in partnership with Operations, Product, Technology, Risk, Compliance, and Sanctions teams.
Establish servicing standards, operating procedures, governance frameworks, and best practices for Payments Client Services.
Analyze client servicing trends and recommend improvements to client experience, operational effectiveness, and risk management.
Lead client service reviews, executive client discussions, and remediation efforts related to payment servicing concerns.
Drive strategic projects, operational enhancements, regulatory initiatives, and payment modernization efforts.
Provide leadership, coaching, and technical guidance to Client Payment Liaison Consultants and Senior Consultants, and build procedures and structure for Global Banking.
Maintain expertise in SWIFT standards, ISO 20022 migration, correspondent banking, payment market infrastructures, and emerging payment technologies.

Benefits

Retirement benefits, including 401(k) and pension.
Health and welfare benefits, including medical, dental, vision, spending accounts, and disability coverage.
Paid time off.
Parental and caregiver leave.
Life and accident insurance.
Other voluntary and well-being benefits.
Discretionary bonus program that may include an equity component.
Flexible and collaborative work culture.
Opportunities for movement within the organization.
Inclusive workplace and community-assistance culture.