Client Servicing Payments, Global Banking

Northern Trust•Jersey City, NJ

2d•$118,450 - $160,000•Hybrid

About The Position

The Client Servicing Payments role serves as the senior subject matter expert for Payments Client Services, providing strategic leadership and advanced expertise across payment investigations, correspondent banking, SWIFT messaging, and institutional client servicing. The role is the highest escalation point for clients with complex payment matters and partners with leadership to improve service, operational efficiency, risk mitigation, and client experience.

Requirements

10+ years of experience in payments, treasury services, correspondent banking, institutional banking, or client servicing.
Extensive experience handling complex payment investigations and advising institutional clients.
Proven track record of driving strategic initiatives, process improvements, and service enhancements.
Recognized subject matter expert with experience influencing business outcomes and leading cross-functional initiatives.
Expert knowledge of payment investigations and exception processing.
Expert knowledge of payment operations and market infrastructure.
Expert knowledge of compliance, sanctions, and regulatory considerations.
Expert knowledge of SWIFT MT and ISO 20022 messaging.
Excellent client relationship management, presentation, and communication skills.
Strong project leadership and stakeholder management experience.
Strong strategic thinking, analytical, and problem-solving capabilities.

Responsibilities

Serve as the senior escalation point for the most complex, high-risk, and time-sensitive payment investigations and client issues.
Advise senior stakeholders, Relationship Managers, and clients on payment servicing matters and industry developments.
Lead resolution of complex cross-border payment investigations in partnership with Operations, Product, Technology, Risk, Compliance, and Sanctions teams.
Establish servicing standards, operating procedures, governance frameworks, and best practices for Payments Client Services.
Analyze client servicing trends and recommend strategic improvements to enhance client experience, operational effectiveness, and risk management.
Lead client service reviews, executive client discussions, and remediation efforts relating to payment servicing concerns.
Drive strategic projects, operational enhancements, regulatory initiatives, and payment modernization efforts.
Provide leadership, coaching, and technical guidance to Client Payment Liaison Consultants and Senior Consultants, and build procedures and structure for Global Banking.
Maintain expertise in SWIFT standards, ISO 20022 migration, correspondent banking, payment market infrastructures, and emerging payment technologies.