Senior Payment Operations Specialist, Infrastructure & Network Enablement

Flywire • Boston, MA

1d • $70,000 - $100,000

About The Position

The Senior Payment Operations Specialist, Infrastructure and Network Enablement will lead strategic payment initiatives and drive operational excellence across Flywire’s global payment network. The role is accountable for end-to-end project delivery, incident management, partner and bank performance, and operational governance to ensure payment capabilities are delivered safely, efficiently, and at scale. The specialist works across Product, Engineering, Treasury, Network, Compliance, and Operations to drive execution, remove blockers, and continuously improve operational performance.

Requirements

• Undergraduate degree.
• At least 5 years of experience within Payments, Fintech, Banking, or Financial Services.
• Proven experience supporting or leading cross-functional project execution.
• Strong understanding of payments operations, banking infrastructure, and payment life cycles.
• Demonstrated experience with incident management and operational troubleshooting.
• Excellent stakeholder management and communication skills.

Responsibilities

• Drive strategic payment initiatives from planning through production, ensuring operational readiness and cross-functional alignment.
• Coordinate execution across Product, Network, Treasury, Finance, and Operations teams to support timely delivery.
• Manage project dependencies, track milestones, and identify risks to project timelines.
• Provide concise status updates to stakeholders, including potential blockers and proposed solutions.
• Contribute to operational readiness plans for new markets, products, and payment capabilities.
• Support the incident management framework across Operations.
• Contribute to major incident response, root cause analysis, and post-incident reviews to minimize recurrence.
• Track operational metrics, including incident resolution time and SLA adherence.
• Assist in governance of payment partners and banking relationships.
• Help develop and maintain partner and bank scorecards measuring reliability, performance, and operational quality.
• Identify and document network optimization opportunities to support team strategy.
• Influence global stakeholders to drive operational progress.
• Communicate clear, data-driven updates on operational performance.

Benefits

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Competitive time off
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes)
• Talent and development programs, including Managers Taking Flight and OneFlywire Career Mobility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior