Senior Patient Services Representative Surgery Scheduling

Corewell Health • Grand Rapids, MI

2d • Onsite

About The Position

The Patient Service Representative Senior (PSR Senior) coordinates advanced surgical scheduling for multiple surgeons across various locations. The role requires prior Patient Service Representative experience and an understanding of complex scheduling workflows in a fast-paced healthcare environment. The PSR Senior manages multiple priorities while ensuring accuracy and efficiency, and collaborates with providers, clinical teams, patients, hospitals, and external partners to coordinate surgical care and provide customer service. The position supports complex surgical scheduling operations with professionalism, attention to detail, and adaptability.

The role oversees functional training for clerical staff using standard work, audits processes and develops improvement action plans, and performs tracking, trending, collaborative reviews, and audits within the department or practice. The PSR Senior serves as a subject matter expert and resource, and can perform Patient Services Representative, Associate, and Intermediate role duties when necessary. The position also participates in safety initiatives and completes required safety competencies and requirements.

This is a full-time, 40-hour-per-week position with a day schedule from 8:30 a.m. to 5:00 p.m., Monday through Friday, with no weekends. The position is based at Corewell Health Care Center, 1900 Wealthy St SE, Grand Rapids, in the Neurosurgery Spine - Medical Group West department.

Requirements

• High school diploma or equivalent.
• At least 3 years of relevant experience.
• Prior Patient Service Representative experience.
• Strong understanding of complex scheduling workflows.
• Strong organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Detail-oriented, adaptable, and able to maintain professionalism.

Nice To Haves

• Associate’s degree.

Responsibilities

• Oversee development and delivery of functional training to clerical staff using standard work.
• Audit processes and develop action plans for process improvement.
• Schedule complex incoming and outgoing referrals, complex surgeries, in-office procedures, and tests, including medical record review of incoming referrals.
• Perform tracking and trending collaborative reviews and audits within the department or practice.
• Serve as a subject matter expert and resource to the department or practice.
• Perform Patient Services Representative, Associate, and Intermediate role duties when necessary.
• Participate in safety initiatives and risk-mitigation measures where appropriate.
• Complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package addressing financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED