Central Surgery Scheduling - Patient Services Specialist

University of Utah Health • Salt Lake City, UT

18h

About The Position

The Patient Services Specialist serves as a liaison between patients and clinical staff throughout the appointment journey. The role handles complex patient inquiries, schedules multiple appointments, compiles results from providers and prior tests, and supports patients before, during, and after appointments. It also assists with prior authorizations and referrals and routinely collects payments according to defined processes. The specialist receives moderate guidance and exercises some independent judgment in managing scheduling and coordination.

At University of Utah Health, this role supports the organization’s mission to enhance health and well-being through patient care, research, and education. The position coordinates surgical cases and care across departments, specialties, clinics, and locations, while supporting effective communication and a positive patient experience.

Requirements

• Two years of relevant experience in healthcare coordination or an administrative role, or equivalent experience.
• Advanced knowledge of scheduling, registration, and referral processes in Epic.
• Advanced understanding of insurance verification, benefits, authorizations, and appeals processes.
• Familiarity with specialty case coordination and multidisciplinary care.
• Strong coordination and organizational skills.
• Proficiency in Microsoft Suite, including Word, Excel, and Outlook.
• Excellent communication and liaison skills.
• Ability to manage Epic work queues and administrative workflows.
• Ability to manage multiple appointments and optimize scheduling across locations.
• Ability to provide detailed instructions and support to patients.
• Ability to facilitate effective communication among patients, physicians, and clinical staff.

Responsibilities

• Schedule and coordinate appointments, including surgical procedures, pre- and post-operative care, imaging, and care across departments and specialties.
• Manage waitlists, open appointment slots, and adjust appointment capacity across multiple locations and clinics.
• Confirm appointments and provide patients with pre-procedure instructions.
• Track, request, and validate patient records from outside organizations to ensure records are complete and timely before appointments.
• Serve as a primary liaison among patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
• Process payments, reconcile daily financials, and potentially manage single-case or gap agreements with insurers.
• Coordinate surgical cases, including operating-room block time, pre- and post-operative appointments, and multidisciplinary care arrangements.
• Conduct outreach for new-patient visits and transfer-of-care scheduling.
• Provide administrative support for the clinic as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed