Central Surgery Scheduling - Patient Services Specialist

University of Utah Health • Salt Lake City, UT

2d

About The Position

This position serves as a liaison between patients and clinical staff throughout the appointment journey. The specialist handles complex patient inquiries, schedules multiple appointments, and compiles results from providers and prior tests as needed. The role involves interacting with patients before, during, and after appointments; assisting with prior authorization and referral processes; and routinely collecting payments according to defined processes. The specialist receives moderate guidance and exercises some independent judgment in patient scheduling and coordination.

The position supports surgical and specialty care scheduling, including coordination of procedures, pre- and post-operative appointments, imaging, and multidisciplinary care across departments, locations, and clinics. It also supports records management, appointment capacity, patient communication, and clinic administration as needed.

Requirements

• Two years of relevant experience in healthcare coordination or an administrative role, or equivalent experience.
• Advanced knowledge of scheduling, registration, and referral processes in Epic.
• Advanced understanding of insurance verification, benefits, authorizations, and appeals processes.
• Familiarity with specialty case coordination and multidisciplinary care.
• Strong coordination and organizational skills.
• Proficiency in Microsoft Suite, including Word, Excel, and Outlook.
• Excellent communication and liaison skills.
• Ability to manage Epic work queues and administrative workflows.
• Ability to manage multiple appointments and optimize scheduling across locations.
• Ability to provide detailed instructions and support to patients.
• Ability to facilitate effective communication between patients, physicians, and clinical staff.

Responsibilities

• Schedule and coordinate appointments, including surgical procedures, pre- and post-operative care, imaging, and care across departments and specialties.
• Manage waitlists, open appointment slots, and adjust appointment capacity across multiple locations and clinics.
• Confirm appointments and provide patients with pre-procedure instructions.
• Track, request, and validate outside patient records to ensure completeness and timeliness before appointments.
• Serve as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
• Process payments, reconcile daily financials, and potentially manage single-case or gap agreements with insurers.
• Coordinate surgical cases by managing operating room block time, scheduling pre- and post-operative appointments, and arranging multidisciplinary care.
• Complete outreach for new patient visits and transfer-of-care scheduling.
• Provide administrative support for the clinic as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed