Patient Access Specialist - Central Scheduling

Dermatology Consultants Pa•Woodbury, MN

2d•Hybrid

About The Position

Dermatology Consultants, a thriving private dermatology practice with 24 providers across four East Metro clinic locations, is seeking a Patient Access Specialist. This role is responsible for making appointments for patients following established procedures. The Patient Access Specialist will assist patients over the telephone, schedule appointments, gather accurate demographic and insurance information, and register patients. This position offers flexibility with remote or hybrid work options. Dermatology Consultants is a multi-year Star Tribune Top Workplace award winner with 77 years in business.

Requirements

HS Diploma or equivalent
1-2 years’ experience in scheduling or reception in a healthcare setting
Experience scheduling appointments, registering patients, and obtaining/verifying insurance information
Ability to communicate calmly and clearly with patients and others on the phone
Ability to occasionally travel to four East Metro clinic locations as a float medical receptionist
Knowledge of customer service principles and techniques
Ability to navigate computerized scheduling system (Cerner) and to operate standard office equipment including multi-line telephone, computer and fax machine

Nice To Haves

Knowledge of insurance preferred

Responsibilities

Provide patient-centered customer service, using a multi-line telephone in a pleasant manner
Schedule patient appointments using the computerized scheduling system (Cerner) which best meet the needs of the patient in adherence with our physicians’ schedule and availability
Register patients, verify and update patient data, prepare necessary confirmation letters, welcome packets and forms to send to patients
Verify insurance eligibility
Reschedule and cancel appointments as needed
Occasionally work as a Float Medical Receptionist at the Front Desk in any of the four clinic locations
Maintain strict confidentiality of patient health information
Other clerical duties as assigned such as online appointment requests, scheduling interpreters, patient portal invitations and referrals

Benefits

Competitive Salary
holiday bonus eligibility
Discounts on Cosmetic Services (including Botox, laser hair removal, facials and more)
Free Parking
Paid Time Off and Paid Holidays
Company-sponsored Wellness program
Medical
Dental
Vision
Short- and Long-Term Disability
Life Insurance
Accident
HSA
FSA
Legal
tuition reimbursement
uniform allowance