Senior Patient Scheduling Coordinator

American Addiction Centers • Winston-Salem, NC

2d • Onsite

About The Position

The Senior Patient Scheduling Coordinator is responsible for answering incoming phone lines for the specialty care team, maintaining pre-determined abandon rates, and scheduling appointments and ancillary studies for patients. This role ensures authorizations are obtained for applicable office visits or studies and updates the computer system with authorization information. The coordinator also orders outside ancillary studies or therapy, obtains authorization if needed, and ensures results are received in the office prior to the appointment date and available in WakeOne. Additionally, they coordinate follow-up appointments with ancillary testing or treatment, request and load test results into the WakeOne System, and facilitate physician-to-physician communication. This position handles cancellations and reschedules, reviews digitized studies, schedules ambulatory procedures, pre-certifies patients, and coordinates clinical activity between residents and faculty. The role also receives and routes external referrals, follows up as directed by the physician, returns patient calls, and schedules appointments as needed. The Senior Patient Scheduling Coordinator assists in training less experienced personnel, maintains physician calendars, manages urgent and emergent requests, and performs financial duties such as authorizing insurance and assisting with billing questions.

Requirements

• High school diploma or GED equivalent
• Three years' experience in a direct consumer services role with demonstrated ability to resolve problems under stressful conditions
• Ability to maneuver several computer software systems simultaneously to access/document data related to interactions
• Self-motivated
• Works independently without direct supervision
• Ability to maintain a positive attitude when interacting with the public

Nice To Haves

• Experience handling multiple calls in a stressful environment
• Previous experience working in a surgical specialty environment
• Strong working knowledge of medical terminology

Responsibilities

• Answers incoming phone lines for specialty care team and maintains pre-determined abandon rates.
• Schedules appointments and ancillary studies for patients, ensuring authorizations are obtained and updating the computer system.
• Orders outside ancillary studies or therapy, obtains authorization, and ensures results are received and available.
• Coordinates follow-up appointments with ancillary testing or treatment and ensures results are loaded into the WakeOne System.
• Facilitates physician-to-physician communication via PAL Line, directs incoming calls, and schedules peer-to-peer review.
• Cancels appointments and studies, and refers and reschedules at patient request.
• Reviews all studies when returned from digitization to ensure all images are downloaded and accessible.
• Schedules all ambulatory procedures, pre-certifies patients, obtains authorizations, and coordinates clinical activity.
• Receives, reviews, documents, and routes all external referrals, and completes follow-up as directed.
• Returns patient calls per APP or physician instructions and communicates follow-up directions.
• Assists in the training of less experienced personnel.
• Maintains travel and academic calendars for physicians, ensuring time away is accurately recorded and communicated.
• Receives and manages urgent and emergent requests critical for patient safety and clinical outcomes.
• Performs financial duties such as authorizing or obtaining authorization for insurance and assisting patients with billing questions.
• Performs other duties as assigned.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED