Patient Scheduling Coordinator

American Addiction Centers•Winston-Salem, NC

3d•Onsite

About The Position

The Patient Scheduling Coordinator is responsible for scheduling clinical appointments for new and returning patients, coordinating extensive laboratory work and diagnostic testing, and performing complex coordination among physicians, patients, nurses, and outside testing laboratories. This role requires independent judgment and discretion to prioritize patient needs and ensure all necessary tests and paperwork are completed. The coordinator also handles patient inquiries, resolves issues, assists with training, processes transaction editing system (TES) files, performs medical coding, coordinates surgeries, and handles financial duties related to insurance authorization and billing questions. The position is full-time, Monday-Friday, 8am-5pm, and requires completion of a certification program and BCLS within 30 days of hire.

Requirements

High school diploma or GED equivalent
Three years clerical experience
Six months of which must be at Patient Scheduling Coordinator level or equivalent
Knowledge of third party payor requirements
Basic knowledge of ICD-9 and CPT coding or willingness to complete these courses upon employment
Data entry accuracy of 5000 kph with 3% or less error rate
Ability to function independently in an intensive clinical setting
Ability to perform multiple tasks simultaneously
Experience using IDX, Medipac and LastWord
Experience with managed care or health insurance company
Strong customer service focus
Must complete certification program and maintain accuracy standards.
BCLS required within 30 days of hire.

Responsibilities

Schedules clinical appointments for new and returning patients using the IDX system, exercising independent judgment and discretion to prioritize care.
Coordinates extensive laboratory work and diagnostic testing for patients using various systems or manual slips, anticipating necessary tests based on patient needs.
Makes daily judgments over the telephone regarding the timeframe in which patients should be seen based on experience and chart examination.
Performs complex coordination among WFUHS physicians, external physicians, patients, nurses, and outside testing laboratories to ensure all necessary tests and paperwork are complete.
Coordinates departmental consult service as directed.
Coordinates testing for inpatients, using judgment and discretion regarding the seriousness of the condition to plan transportation, test timeframes, and types of tests.
Ensures each patient's chart is fully prepared prior to the visit, including chart work-up.
Answers inquiries concerning clinic policies and procedures, and initiates/facilitates the resolution of patient issues and complaints, practicing excellent customer service.
Accommodates patient's special needs, such as interpreters.
Assists in the training of less experienced personnel as instructed.
Processes transaction editing system (TES) files by obtaining requested information.
Performs medical coding as needed to ensure proper billing for services rendered.
Coordinates surgeries using discretion regarding timeframes, instruments needed, room availability, and physician schedule.
Obtains precertification and coordinates activities with NCBH as required.
Ensures the patient has all necessary information for procedures.
Performs financial duties such as authorizing or obtaining authorization for insurance, reviewing encounter forms, assisting with medical coding, and providing assistance to patients regarding billing questions.
Completes required educational programs to remain current on job responsibilities and fulfill compliance requirements.
Successfully completes the WFUP Certification Program.
Attends and participates in the development of the WFUP Clinical Operations Departmental meetings regularly.
Performs other related duties incidental to the work described herein.