Senior Patient Scheduling Coordinator

American Addiction Centers • Greensboro, NC

1d • Onsite

About The Position

The Senior Patient Scheduling Coordinator will be responsible for answering incoming phone lines for the specialty care team, maintaining pre-determined abandon rates, and scheduling appointments and ancillary studies for patients. This role ensures authorizations are obtained for applicable office visits or studies, updates the computer system with authorization information, and orders outside ancillary studies or therapy with authorization if needed. The coordinator also ensures results are received in the office prior to the appointment date and available in WakeOne, coordinates follow-up appointments with ancillary testing or treatment, and facilitates physician-to-physician communication. Additionally, this position handles cancellations, reviews studies, schedules ambulatory procedures, receives and routes external referrals, returns patient calls, assists in training new personnel, maintains physician calendars, manages urgent requests, performs financial duties related to insurance authorization and billing questions, and performs other assigned duties.

Requirements

• High school diploma or GED equivalent with three years' experience in a direct consumer services role with demonstrated ability to resolve problems under stressful conditions required.
• Ability to maneuver several computer software systems simultaneously to access/document data related to interactions.
• Self-motivated.
• Works independently without direct supervision.
• Ability to maintain a positive attitude when interacting with the public.

Nice To Haves

• Experience handling multiple calls in a stressful environment preferred.
• Previous experience working in a surgical specialty environment preferred.
• Strong working knowledge of medical terminology preferred.

Responsibilities

• Answers incoming phone lines for specialty care team and maintains pre-determined abandon rates.
• Schedules appointments and ancillary studies for patients.
• Ensures authorizations are obtained for any applicable office visit or study and updates computer system with authorization information if needed.
• Obtains authorization from insurance companies for any special tests requested by the doctor and scheduled within 72 hours of date of service.
• Orders outside ancillary studies or therapy and obtains authorization if needed.
• Ensures results are received in the office prior to the appointment date and available in WakeOne.
• Ensures follow-up appointments are coordinated with ancillary testing or treatment.
• Requests test results be sent to the office and ensures results and studies are loaded into the WakeOne System.
• Facilitates physician-to-physician communication via PAL Line, directs incoming calls, schedules peer-to-peer review etc.
• Cancels appointments and studies and refers and reschedules at patient request when needed.
• Reviews all studies when returned from digitization to ensure all images are downloaded and accessible.
• Schedules all ambulatory procedures and pre-certifies patients and obtains authorizations as needed.
• Coordinates ambulatory and surgical clinical activity between neurosurgery/orthopedic residents and supervising faculty.
• Receives, reviews, documents and routes all external referrals.
• Completes follow up as directed by the physician after provider review.
• Returns patient calls per APP or physician instructions and communicates follow up directions as needed.
• Schedules appointments and ancillary studies as needed.
• Assists in the training of less experienced personnel as instructed.
• Maintains travel and academic calendars for physicians as designated.
• Ensures time away for travel, CME or vacation is accurately recorded and communicated in a timely manner to facilitate development of the call schedules.
• Receives and manages urgent and emergent requests that are critical for patient safety and good clinical outcomes.
• Routes urgent and emergent requests as appropriate per departmental guidelines.
• Performs financial duties such as authorizing or obtaining authorization for insurance, assisting patients regarding billing questions, etc.
• Performs other duties as assigned.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED