Senior Patient Navigator Boston Template

Link Health•Boston, MA

7d•Onsite

About The Position

Link Health Senior Patient Navigators help individuals and families navigate and enroll in government assistance programs, including HEAP, the Supplemental Nutrition Assistance Program, Lifeline, and other state and federal benefits. The role combines social services, client support, data management, and public assistance knowledge to address social determinants of health and advance health equity. The position is a paid internship requiring a minimum 16-week commitment and at least 10 hours per week. Senior Patient Navigators lead Patient Navigator teams in clinics and hospitals, support enrollment and follow-up for patients, coordinate team schedules and materials, and communicate with Link Health leadership and health center staff. The role also includes team huddles, networking, learning opportunities, professional development workshops, compliance documentation, and a mandatory national Zoom call every Monday at 6:30 PM EST. There may be opportunities to write and publish opinion pieces, conduct research, and present research at conferences.

Requirements

Outgoing personality and ability to work with people from a variety of backgrounds.
Positive, proactive, personable, goal-oriented team player.
Ability to work independently and collaboratively as part of a team.
Strong interest in advancing social and economic justice.
Ability to build trust and show respect through honesty, integrity, kindness, empathy, and authenticity.
Willingness to identify opportunities for improvement and offer solutions to potential roadblocks.
Comfort acknowledging what is not known and receiving feedback as part of the learning process.

Nice To Haves

Proficiency in Spanish.

Responsibilities

Commit to 10 hours per week of in-clinic hours, team huddles, networking, learning opportunities, and professional development workshops.
Lead a team of Patient Navigators to achieve weekly enrollment goals at hospitals and clinics.
Assist patients in signing up for Link Health programs.
Maintain consistent, professional communication with Patient Navigators and health center staff.
Schedule team members for weekly clinics.
Coordinate with other Senior Patient Navigators and delegate responsibilities appropriately.
Prepare organized, actionable feedback for the leadership team for weekly meetings.
Handle and request materials, including electronic devices.
Provide case management and follow-up for patients who have submitted certain applications.
Participate in the mandatory National Link Health Zoom call every Monday at 6:30 PM EST, with camera on.
Communicate professionally and appropriately with the leadership team and Patient Navigators.
Complete all required compliance documentation.
Potentially write and publish opinion pieces, conduct research, and present research at conferences.