Patient Navigator

Akumin • Plantation, FL

4d

About The Position

The Women's Health Patient Care Navigator serves as the primary point of contact for patients who require follow-up after a screening mammogram or other breast imaging. As a key member of the women’s health program, the navigator helps ensure timely, compassionate, and coordinated care from abnormal screening results through diagnostic resolution. The role covers an estimated three to five imaging locations, with coverage potentially shifting based on patient workload.

Requirements

• High school diploma or equivalent experience.
• At least 2 years of experience in a healthcare setting, preferably in breast health or women’s health.
• Strong verbal and written communication skills, including the ability to engage professionally with patients and physician offices.
• Excellent organizational skills and demonstrated ability to manage and prioritize a dynamic, high-volume workload.

Nice To Haves

• Associate's degree or equivalent experience.
• Bilingual in English and Spanish.
• Experience with RIS, EMR, or practice management systems.
• Knowledge of MQSA lay letter requirements and/or breast imaging compliance standards.

Responsibilities

• Manage a daily worklist of BI-RADS 0 patients to ensure timely outreach and scheduling of diagnostic imaging.
• Contact patients to communicate results, explain next steps, and schedule recommended follow-up appointments.
• Contact referring providers to obtain orders and/or missing prior imaging.
• Support enrollment in specialized care pathways by obtaining orders from referring physicians and helping patients schedule follow-up, including pathways for BRCA mutations or strong family history, dense breasts, and BI-RADS 3 findings.
• Build trust and confidence with patients by explaining next steps clearly and compassionately.
• Maintain accurate, up-to-date documentation in the breast navigation tracking system, including follow-up status, patient contact attempts, and appointment outcomes.
• Track and report key performance indicators, including recall rates, diagnostic conversion, and follow-up completion rates.
• Identify process gaps and provide feedback to improve women’s health workflows and patient experience.

Benefits

• Competitive compensation
• Flexible scheduling
• Cross-training opportunities
• Medical insurance
• Dental insurance
• Vision insurance
• HSA accounts with employer contributions
• 401(k) eligibility with employer match
• Paid holidays
• Defined PTO and sick time programs

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED