Patient Navigator

Orthopaedic Associates of Michigan•Grand Rapids Charter Township, MI

7h•Onsite

About The Position

As a Patient Navigator at Orthopaedic Associates of Michigan, you will serve as a key point of contact for patients, providing guidance and support throughout their orthopedic care journey. Your primary responsibility will be to ensure seamless coordination and communication between patients and OAM’s Physical Therapy clinic, ensuring efficient and personalized care. You will play a crucial role in advocating for patients, addressing their concerns, and ensuring they receive the highest quality of care in a timely manner.

Requirements

1-2 years of customer service experience.
High School Diploma/GED.
Proficiency in MS Office.
Familiarity with scheduling and rearranging appointments.
Strong verbal communication skills; high degree of comfort with computer and telephone work.
Ability to remain highly organized while multitasking.
Self-motivated, decisive, and dynamic.
Experience in Microsoft Office and Windows based computer applications
Experience with Electronic Health Records
Ability to sit for prolonged periods of time.
Frequent bending, stooping, lifting, and reaching required.
Employee may be required to lift up to 25 pounds.
Manual dexterity required to operate modern office equipment.
Employee must have normal or correctible range of hearing and eyesight.

Nice To Haves

1-2 years of experience working in a healthcare setting.

Responsibilities

Handle all patient interactions with the highest level of care; anticipate what questions and concerns a patient may have and answer and respond to them thoroughly.
Provide timely access to ancillary services by reviewing internal referrals, and assist patients and families in choosing the appropriate services at OAM for continuum of care.
Work closely with the clinical and operational leaders to identify patient access issues at OAM. Establish sustainable processes for a smooth transition of patients from the provider office to the physical therapy department.
Monitor and update PT schedules.
Schedule for laser therapy appointments.
Understand healthcare operations, legal guidelines, competitive analysis, and marketplace trends to assist operational leaders in establishing strategic services and locations for improved patient access.
Maximize patient interaction with face-to-face visits; if not, contact via telephone by end of the day for timely scheduling of initial appointments.
Ensure availability of treatment information by filing and retrieving patient records.
Handle all confidential information in accordance with HIPAA laws and regulations.
Train and mentor other employees as needed.
Other duties as assigned or as requested.