Senior Patient Coordinator

Weill Cornell Medical College•New York, NY

34d•$28 - $30

About The Position

Under direct supervision, the Senior Patient Coordinator provides administrative and secretarial support related to coordinating patient care within a clinical practice. The position handles patient registration and scheduling, insurance eligibility and authorization, front-end revenue cycle processes, and patient communication. It also supports patient records management, staff training, and general clinical-office operations.

Requirements

High school diploma.
Approximately 2 or more years of work experience in a healthcare setting; a strong customer-service background is preferred.
Previous experience using computerized appointment scheduling systems and/or an electronic medical record system.
Knowledge of CPT, ICD-9, and ICD-10 coding.
Working knowledge of third-party payor reimbursement, including Medicare, Medicaid, managed care, and commercial insurance.

Nice To Haves

Experience with EPIC appointment scheduling systems is preferred.
Experience with an electronic medical record system, ideally EPIC-Care, is preferred.
Strong customer-service background is preferred.

Responsibilities

Handle front-end revenue cycle processes, including patient check-in and check-out and collection or reconciliation of time-of-service payments, as applicable; discuss patient payment responsibilities when needed.
Register patients in the practice management system, complete registration for new patients, verify eligibility for appointments and procedures, and resolve registration issues before appointments.
Verify insurance eligibility and obtain required pre-authorization numbers before appointments; facilitate communication and collection of fees due from patients.
Schedule, confirm, reschedule, and cancel appointments for new and existing patients using the scheduling application; monitor schedules for wait lists, rescheduling, and cancellations.
Distribute informational and specialty-specific educational brochures, educate patients about the patient portal, and encourage patient participation.
Manage patient charts to ensure information is entered and scanned properly.
Assist in training new staff on practice standard-of-operations policies for patient care and billing-related activities.
Identify opportunities to improve front-desk operations, schedule utilization, and office flow.
May coordinate follow-up care, including scheduling laboratory or diagnostic tests and handling prescription requests.
May perform general administrative duties, such as sorting and distributing mail, maintaining physicians’ clinical calendars, scheduling meetings, and preparing agendas.
May help keep waiting areas neat and tidy.
May serve as a chaperone during patient examinations as needed.