Senior Partner Success Manager

Inforcer • Cerritos, CA

7d

About The Position

We're looking for an experienced Senior Partner Success Manager to own a portfolio of larger, more complex MSP partners across NA. You'll build strategic account plans, drive measurable adoption gains, start working closely with our Partner Development Executives (PDEs) on top accounts, and mentor junior Partner Success Managers. If you're ready to move from ownership into strategic thinking, we'd love to hear from you.

Requirements

• Proven experience managing a portfolio of larger or more complex B2B or SaaS accounts, ideally in partner or customer success
• A track record of building and delivering strategic account plans with measurable outcomes
• Commercially confident, comfortable owning expansion and renewal conversations and knowing when to bring in a PDE
• Strong stakeholder management skills, able to build trust across multiple functions within a partner
• Experience mentoring or supporting less experienced colleagues
• Comfortable using data (HubSpot, PowerBI) to tell a story about partner health and plan next steps

Nice To Haves

• Knowledge of cybersecurity, Microsoft 365 or the MSP space is a strong advantage

Responsibilities

• Take ownership of a portfolio of larger, more complex partners: bigger accounts, more stakeholders, and more room to make an impact
• Shape the future for your top accounts by building 12-month joint business plans, reviewed quarterly alongside PDEs
• See the direct results of your work as you move partners from amber to green and lift Adoption Score trends across your book
• Lead tenant expansion projects independently and open the door to cross-sell opportunities across inforcer's product range
• Play a key role in bigger deals by sourcing qualified opportunities for PDEs and co-leading the more complex commercial conversations
• Step in when it matters: recover complex, multi-stakeholder at-risk situations and share what worked with the wider team
• Build relationships that go beyond your usual contact, reaching department leads and above, working closely with PDEs where it counts
• Pass on what you know by mentoring junior PSMs and helping shape the playbooks the whole team relies on
• Make every business review count, with full coverage of your higher-value partners and an agenda focused on return on investment (ROI)

Benefits

• Steep and continuous learning curve
• High-trust and autonomous environment
• Honest and clear communication
• A+ Global Team
• Regular Team Socials
• Employee Recognition Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed