Partner Success Manager

The Contingent • Fort Worth, TX

6d • $68,000 - $72,000 • Remote

About The Position

The Every Child Partner Success Manager is an opportunity to help shape how communities, partners, and families experience Every Child as it expands across Northwest Texas and beyond. This role sits at the intersection of relationship management, implementation support, community engagement, and continuous improvement. As the primary partner-facing representative in the region, you will build trusted relationships with backbone organizations, private licensing agencies, resource partners, and community stakeholders. You will help partners successfully adopt Every Child tools, workflows, and practices while ensuring they have the support, resources, and guidance needed to achieve success. This role also serves as a critical bridge between the field and The Contingent. You will gather partner feedback, identify barriers and opportunities, and help ensure that Every Child's products, services, and support systems are informed by the real-world experiences of those using them every day. In addition, you will play a key role in strengthening the local foster care ecosystem by identifying community resources, mapping support networks, uncovering service gaps, and helping develop partnerships that expand wraparound support for foster, kinship, and resource families.

Requirements

• Bachelor's degree in social work, Human Services, Nonprofit Management, Community Development, Public Administration, Communications, Business, or a related field preferred.
• 3-5 years of equivalent combination of education, relevant experience, and demonstrated success in partner engagement, community partnerships, customer success, or program implementation may be substituted for a degree.
• Experience working with public agencies, nonprofit organizations, community-based service providers, or cross-sector partnerships preferred.
• Knowledge of community resource networks, partnership development, stakeholder engagement, and cross-sector collaboration.
• Knowledge of child welfare, foster care, kinship care, family support services, and community-based human services systems preferred.
• Working knowledge of Microsoft Office Suite, SharePoint, Teams, CRM platforms, and related tracking and reporting tools.
• Strong relationship-building, communication, facilitation, and stakeholder management skills.
• Strong organizational and project coordination skills with attention to detail and follow-through.
• Ability to gather, analyze, and synthesize information to identify trends, service gaps, adoption barriers, and improvement opportunities.
• Ability to build trust and credibility with diverse partners, agencies, and community stakeholders.
• Ability to manage multiple priorities and partner relationships simultaneously while maintaining accountability.
• Ability to communicate with cultural humility, emotional intelligence, and professionalism across diverse communities.
• Ability to exercise sound judgment, solve problems, and escalate concerns appropriately.
• Ability to work independently and collaboratively in a dynamic, mission-driven environment.
• Commitment to the mission of The Contingent, including Every Child and The Script.
• Relates well and works effectively with diverse groups of people who represent the range of ethnic, cultural, and socio-economic backgrounds.
• Ability to articulate a position on the importance of the faith community engaging vulnerable children, youth, and families.
• Deep commitment to serving vulnerable kids, youth, and families and those in government who work with them.
• Deep commitment to increasing the diversity of leadership in the communities we serve.
• Continual growth mindset to develop and improve existing processes to enhance program efficiencies.
• Demonstrates a passion for operational, technical, and customer experience excellence.
• Flexible and receptive to constructive feedback.
• Self-motivated leader that takes initiative.
• Adaptable to changing situations and processes.
• Possess cultural and emotional intelligence and an ability to work with a diverse group of leaders.
• Must reside within or be willing to relocate to the Fort Worth, Texas region.
• Ability to travel extensively throughout the state to support partner organizations, conduct site visits, facilitate meetings, and attend community events, trainings, conferences, and partner convenings as needed.
• Must possess a valid driver's license, maintain an acceptable driving record, and have reliable transportation.
• Ability to work independently in a remote environment while maintaining regular communication and collaboration with internal teams and external partners.
• Must be comfortable traveling frequently across rural and geographically dispersed communities throughout Northwest Texas, including overnight travel as needed to support partner engagement and implementation efforts.

Nice To Haves

• Fluent in spoken and written Spanish with the ability to communicate effectively with Spanish-speaking partners, families, and community stakeholders, preferred.

Responsibilities

• Serve as the primary liaison between Every Child and community partners, including backbone organizations, licensing agencies, and resource providers.
• Support partner onboarding, implementation, and adoption of Every Child tools, workflows, and processes.
• Provide guidance, troubleshoot challenges, and identify barriers to partner success and readiness.
• Build and maintain feedback loops with partners, foster families, and community stakeholders.
• Gather and analyze partner feedback, sentiment, adoption barriers, and service gaps.
• Serve as the voice of the partner by translating field insights into recommendations for Product, Customer Experience, Marketing, and Operations teams.
• Prepare reports and recommendations that support implementation strategy and regional growth.
• Develop and maintain resource maps that strengthen support networks for foster, kinship, and resource families.
• Identify and cultivate relationships with community organizations, faith partners, support groups, and service providers.
• Assess service availability, capacity, and gaps to strengthen wraparound support systems.
• Track partner engagement, implementation progress, and adoption trends across the region.
• Synthesize field observations and stakeholder feedback into actionable insights.

Benefits

• Comprehensive benefits including premium medical, vision, and dental insurance.
• Covered 100% for employee and partially (80%) for spouse and/or dependents.
• 19 paid holidays, with additional vacation, sick, bereavement and parental leave.
• 401(k) with a 5% (annual salary) match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level