Partner Success Manager

Speak4•Arlington, VA

5d•$75,000 - $80,000•Hybrid

About The Position

Speak4 is a technology start-up that makes it simple for organizations to empower their supporters to speak up for causes they believe in via an innovative, frictionless digital advocacy platform. Speak4 was created by a team of experienced marketers, skilled technologists, and award-winning digital strategists who wanted a better tool to help organizations mobilize grassroots support online. The ideal candidate will have experience in the digital, marketing, or advocacy spaces with a zeal for making a difference with high-caliber work. They thrive on the frontlines of our business, supporting partners with best-in-class advocacy tools and strategic performance recommendations. Never one to shy away from a crisis, they enjoy troubleshooting on the spot with a calm, cool, and collected demeanor.

Requirements

At least two years of experience on the frontlines in a customer success or customer service role.
At least one year of experience in digital marketing, politics, advocacy, or public affairs.
Strong computer literacy with experience using Microsoft and Google products.
Familiarity with HubSpot (or equivalent CRM’s), Asana (or equivalent task management tools), and Slack.
Well-organized and responsible.
Team player with excellent verbal and written communication skills.

Nice To Haves

Consider yourself a professional “crisis-fighter”.
Derive motivation from problem-solving and enjoy finding the best solution for our partners with the least amount of time and friction.
Know it’s all about the tone. Whether in-person or in writing, you’re personable and experienced at developing a strong rapport with a diverse group of individuals.
Comfortable communicating with a wide range of stakeholders, from data analysts to C-Suite executives.
A self-starter who enjoys streamlining processes to work smarter, not just harder.
Look for opportunities to improve in every situation, offering and accepting candid feedback constantly.

Responsibilities

Developing a unique engagement strategy for partners to best utilize Speak4 and make the most of our advocacy program from Day 1.
Fielding partner support requests, ranging from new campaign implementation to reporting questions.
Drafting product updates and implementation guides for partners to leverage the platform’s latest tools and capabilities.
Partnering with sales to provide a well-rounded onboarding experience for new partners to support their unique advocacy efforts with seamless campaign set-up.
Collaborating with marketing to develop new feature collateral and refine existing onboarding and guided implementation collateral.