Partner Success Manager
About The Position
Speak4 is a technology start-up that makes it simple for organizations to empower their supporters to speak up for causes they believe in via an innovative, frictionless digital advocacy platform. Speak4 was created by a team of experienced marketers, skilled technologists, and award-winning digital strategists who wanted a better tool to help organizations mobilize grassroots support online. The ideal candidate will have experience in the digital, marketing, or advocacy spaces with a zeal for making a difference with high-caliber work. They thrive on the frontlines of our business, supporting partners with best-in-class advocacy tools and strategic performance recommendations. Never one to shy away from a crisis, they enjoy troubleshooting on the spot with a calm, cool, and collected demeanor.
Requirements
- Demonstrated support associate with at least two years of experience on the frontlines in a customer success or customer service role.
- At least one year of experience in digital marketing, politics, advocacy, or public affairs.
- Strong computer literacy with experience using Microsoft and Google products.
- Familiarity with HubSpot (or equivalent CRM’s), Asana (or equivalent task management tools), and Slack.
- Well-organized and responsible.
- Team player with excellent verbal and written communication skills.
Nice To Haves
- Consider yourself a professional “crisis-fighter”. You know what it’s like to be in our partner’s position and remain calm, cool, and collected while troubleshooting the biggest (and smallest) problems alike.
- Derive motivation from problem-solving and enjoy finding the best solution for our partners with the least amount of time and friction.
- Pro at recalling previous solutions that might work for new requests and know how to clearly communicate internally when you're stumped or need a hand.
- Know it’s all about the tone. Whether in-person or in writing, you’re personable and experienced at developing a strong rapport with a diverse group of individuals.
- Comfortable communicating with a wide range of stakeholders, from data analysts to C-Suite executives.
- Can get nerdy with numbers, while also summarizing the toplines to get your point across, no matter the audience.
- A self-starter who enjoys streamlining processes to work smarter, not just harder.
- Look for opportunities to improve in every situation, offering and accepting candid feedback constantly.
Responsibilities
- Developing a unique engagement strategy for partners to best utilize Speak4 and make the most of our advocacy program from Day 1.
- Fielding partner support requests, ranging from new campaign implementation to reporting questions.
- Drafting product updates and implementation guides for partners to leverage the platform’s latest tools and capabilities.
- Partnering with sales to provide a well-rounded onboarding experience for new partners to support their unique advocacy efforts with seamless campaign set-up.
- Collaborating with marketing to develop new feature collateral and refine existing onboarding and guided implementation collateral.
- Acting as the #1 advocate for partners internally and working to get them the information they need before they ask for it.
Benefits
- Medical, dental, vision, 401k, and life insurance.
- Paid parental leave program.
- Paid vacation and paid sick leave.
- Work from home hybrid environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
