Partner Success Manager - IDWatchdog

Equifax • USA - Remote - Missouri, MO

11d • Remote

About The Position

Equifax is seeking a dynamic, strategic, and results-driven Partner Success Manager to join their growing team. This role is responsible for managing and growing a dedicated book of business composed of strategic partners. Operating within both enterprise voluntary benefits or B2B2C frameworks, the Partner Success Manager will act as a trusted advisor to partners, ensuring they are fully equipped to drive the sales and adoption of Equifax products to the end consumer. The ideal candidate will have a deep understanding of channel ecosystems—specifically affiliate, reseller, and referral partnerships—and a proven track record of managing product demos, delivering impactful training, driving pipeline growth, and securing high retention and renewal rates. Experience in the identity theft protection space or with consumer-facing software products is highly desirable.

Requirements

• 5+ years of experience in Partner Success, Account Management, or Channel Sales, preferably within a SaaS or technology environment.
• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent practical experience).
• Prior experience working with B2B2C or Voluntary Benefit business models for enterprise-sized employers is essential.
• Deep understanding of and hands-on experience managing affiliate, reseller, and referral partnership frameworks.
• Proven ability to deliver compelling product demos and technical presentations to both executive stakeholders and frontline sales teams.
• Strong understanding of sales cycles, pipeline development, CRM tools (e.g., Salesforce, HubSpot), and forecasting.
• Exceptional communication, negotiation, and relationship-management skills, with a proven ability to secure renewals and handle difficult commercial conversations.

Nice To Haves

• Experience in the identity theft protection space or with consumer-facing software products is highly desirable.
• Experience in identity theft protection, cybersecurity, privacy, or consumer-facing digital products is a significant plus.

Responsibilities

• Own the operational readiness strategy for incoming major accounts, aligning Marketing, Product, and Sales Operations teams.
• Align with partner executives to ensure programmatic health, robust joint business plans, coordinated go-to-market and secure long-term commitment.
• Establish immediate operational ownership over newly signed enterprise partnerships to ensure timely Revenue Starts and ACV attainment.
• Manage complex commercial conversations with partners as sales motions evolve with our joint go-to-market.
• Collaboratively manage partner sales pipelines, identify new opportunities, develop successful sales strategies, and optimize conversion tactics to increase overall win rates.
• Partner closely with Business Development (BD), IDW Product Management and EWS to map out expansion roadmaps, identifying opportunities to cross-sell and upsell new features and products.
• Nurture and grow existing products to different parts of the partner organizations to expand single-point relationships into multi-channel ecosystems.
• Define, schedule, and lead recurring Joint Steering Committees and Quarterly Business Reviews (QBRs) with partners and key internal stakeholders.
• Serve as the contact for Finance to monitor ACV ramp, build forecasts and communicate overall pipeline health.
• Identify and facilitate multi-tiered relationships between EFX’s executives and the partners’ C-suite.
• Spearhead the creation, roll-out, and continuous evolution of channel-specific sales playbooks, competitive battlecards, and go-to-market (GTM) toolkits.
• Ensure partner sales forces are equipped with the exact conversion tactics needed to drive immediate end-consumer adoption and velocity.
• Collaborate with Marketing and Sales to ensure appropriate sharing of marketing materials, collateral, thought leadership and joint outreach to prospects.

Benefits

• Comprehensive compensation and healthcare packages
• 401k matching
• Paid time off
• Organizational growth potential through our online learning platform with guided career tracks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior