Senior Partner Development Representative Manager

EAB•Washington, DC

6d•$80,000 - $85,000•Hybrid

About The Position

The Senior Partner Development Representative Manager (PDRM) is a critical member of EAB’s Partner Development team and leads top-of-funnel strategy for Seramount products. The role builds and manages teams of Partner Development Representatives (PDRs) who generate qualified sales pipeline. The PDRM leads outreach and visit execution strategy, culture, and staff management for an average team of 7–11 PDRs. The position reports directly to the Director, Training and Development, with an indirect reporting line to the Vice President, Partner Development. The role is based in Washington, D.C., with an in-office expectation of at least three days per week. The position is also posted at the Associate Director level, and applicants are being considered at both levels for the opening. EAB works with more than 2,800 institutions to support progress across enrollment, student success, institutional strategy, data analytics, advancement, and the workplace. Seramount is a global talent services firm that serves 600 partner organizations through data-driven insights, research, advisory services, and technology.

Requirements

Bachelor’s degree with an excellent academic record.
At least 3 years of post-bachelor’s work experience, including leading a high-performing business development, sales, or marketing team.
Attention to detail.
Excellent written and oral communication skills.
Proven success coaching and training staff.
Proven success aligning and executing multiple competing priorities.
High energy and initiative in creating fresh outreach approaches and building an engaged, motivated team.
Strong corporate outbound experience, particularly reaching corporate decision-makers and generating qualified pipeline.

Nice To Haves

Proven ability to understand and use sales best practices, including objection handling and pushback scripting.
Very strong verbal and written communication skills and ability to adapt communication styles to different audiences.
Ability to collaborate within and across teams, functions, and stakeholders to support continuous process, product, and service improvement.
Experience attracting, developing, and deploying talent to achieve team, department, and firm goals; maximizing productivity and engagement through delegation and clear expectations; and coaching and preparing sales representatives for closing roles.
Ability to use rigorous logic and methods to address issues and develop creative, efficient, and successful solutions.
Ability to prioritize, organize, set and meet deadlines, provide status updates, and deliver high-quality project results; experience managing time, cost, scope, risk, and quality.
Commitment to continual learning and contributing to a dynamic, welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

Responsibilities

Own and be accountable for team visit performance.
Monitor and report each PDR’s monthly business metrics, including outreach, visits, warm lead conversion, meeting recruitment, fall-off, and visit quality.
Analyze historical visit data to forecast monthly visit performance and establish monthly and quarterly cases to goal that maximize visit volume across visit channels.
Manage partnerships with Partner Development leads to enforce service level agreements and maintain visit acquisition strategies.
Ensure accurate and consistent reporting on leading metrics and weekly progress against goals.
Listen to and observe PDR outreach calls and coach PDRs on initial hooks, objection handling, and related techniques.
Engage with and receive coaching from the Director, Training and Development.
Lead PDR support for integrated campaigns and oversee and develop targeted outreach strategies with PDRs.
Facilitate and participate in regular monthly or quarterly product, constituency, and competitor scripting refreshes and sign-offs.
Manage team compliance with Salesforce reporting and data accuracy.
Communicate and enforce department policies.
Manage timely and accurate audits, expense tracking, and budgets.
Recruit and interview PDR candidates throughout the year to maintain staffing levels and a strong talent pipeline.
Oversee and run a standard PDR onboarding bootcamp and facilitate ongoing training for new PDRs.
Assist with the preparation and delivery of informal reviews, semi-annual formal performance reviews, and individual performance plans.
Provide input on staffing needs, identify staffing gaps, and recommend actions during transitions.
Use team and department incentives, including trips and auctions, to support PDR achievement and culture-building.
Mentor PDR staff and help guide career pathing.

Benefits

Medical, dental, and vision insurance; dependents and domestic partners are eligible.
More than 20 days of PTO annually, in addition to paid firm and floating holidays.
Daytime leave for community service and flextime for fitness activities, up to 10 hours per month for each.
401(k) retirement savings plan with an annual discretionary company matching contribution.
Health savings account, healthcare and dependent care flexible spending accounts, and pre-tax commuter plans.
Employee assistance program with counseling services and resources for employees and immediate family.
Wellness programs, including gym discounts, healthy-living incentives, and family access to an app for sleep, meditation, and relaxation.
Fertility treatment coverage and adoption or surrogacy assistance.
Paid parental leave with a phase-back-to-work program for birthing and non-birthing parents.
Milk shipping service for nursing employees during business travel.
Discounted pet health insurance coverage for dogs and cats.
Company-provided life, AD&D, and disability insurance.
Financial wellness resources and membership in an employee discount program.
Access to employee resource groups, merit-based advancement, and professional growth opportunities.
Benefits begin on the first day of employment.
Discretionary bonus or incentive compensation eligibility; variable compensation may depend on individual and organizational performance.