Associate Director, Partner Development Representative Manager

EAB•Washington, DC

5d•Hybrid

About The Position

The Associate Director, Partner Development Representative Manager (PDRM) is a critical member of EAB’s Partner Development team and leads top-of-funnel strategy for Seramount products. The role builds and manages teams of Partner Development Representatives (PDRs) responsible for generating qualified sales pipeline. The PDRM leads outreach and visit execution strategy, along with team culture and staff management, for an average team of 7–11 PDRs. The role works directly for the Director, Training and Development, with an indirect reporting line to the Vice President, Partner Development. The position is based in Washington, D.C., with an expectation of working in the office at least three days per week. The opening is also posted at the Senior Manager level, and applicants are being considered at both levels. EAB partners with educational institutions and organizations to advance progress through data-driven insights and capabilities. Seramount, part of EAB, is a global talent services firm that helps HR leaders prepare for the future of work through research, advisory services, data-driven insights, and technology.

Requirements

Bachelor’s degree with an excellent academic record.
At least 5 years of post-bachelor’s work experience, including leading a high-performing business development, sales, or marketing team.
Attention to detail.
Excellent written and oral communication skills.
Proven success coaching and training staff.
Proven success aligning and executing multiple competing priorities.
High energy and initiative in creating fresh outreach approaches and building an engaged, motivated team.
Strong track record in corporate outbound experience, particularly reaching corporate decision-makers and generating qualified pipeline.
Ability to understand and use sales best practices, including objection handling and pushback scripting.
Ability to adapt communication styles to different audiences.
Ability to collaborate across teams, functions, and stakeholders to support continuous process, product, and service improvement.
Ability to attract, develop, and deploy talent to accomplish team, department, and firm goals; delegate and communicate expectations to maximize productivity and engagement.
Ability to coach and prepare sales representatives for closing roles.
Ability to use rigorous logic and methods to address issues and provide creative, efficient, and successful solutions.
Ability to prioritize and organize projects, meet deadlines, provide status updates, and deliver high-quality results; manage time, cost, scope, risk, and quality to achieve outcomes.
Commitment to continual learning and contributing to a dynamic, welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.
U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

Nice To Haves

Proven ability to understand and use sales best practices, including objection handling and pushback scripting.
Strong verbal and written communication skills and ability to adapt communication styles to different audiences.
Ability to collaborate across teams, functions, and stakeholders to support continuous process, product, and service improvement.
Experience attracting, developing, and deploying talent; delegating and communicating expectations to maximize productivity and engagement.
Demonstrated experience coaching and preparing sales representatives for closing roles.
Ability to apply rigorous logic and methods to solve problems creatively, efficiently, and successfully.
Project-management ability to prioritize and organize work, meet deadlines, provide status updates, deliver high-quality results, and manage time, cost, scope, risk, and quality.
Commitment to continual learning and contributing to a welcoming culture of fairness, authenticity, and belonging.

Responsibilities

Own and be accountable for team visit performance.
Monitor and report each PDR’s monthly business metrics, including outreach, visits, warm lead conversion, meeting recruitment, fall-off, and visit quality.
Analyze historical visit data to forecast monthly visit performance and establish monthly and quarterly cases to goal that maximize visit volume across all channels.
Manage partnerships with Partner Development leads to enforce service level agreements and maintain visit acquisition strategies.
Ensure accurate and consistent reporting on leading metrics and weekly progress against goals.
Listen to and observe PDR outreach calls and coach representatives on initial hooks, objection handling, and related skills.
Engage with and receive coaching from the Director, Training and Development.
Lead PDR support for integrated campaigns and develop targeted outreach strategies with PDRs.
Facilitate and participate in regular monthly or quarterly product, constituency, and competitor scripting refreshes and sign-offs.
Manage team compliance with Salesforce reporting and data accuracy.
Communicate and enforce department policies.
Conduct timely and accurate audits, expense tracking, and budget management.
Recruit and interview PDR candidates throughout the year to maintain staffing levels and a strong talent pipeline.
Oversee and run a standard PDR onboarding bootcamp and facilitate ongoing training for new PDRs.
Assist in preparing and delivering informal reviews, semi-annual formal performance reviews, and individual performance plans.
Provide input on staffing needs, identify staffing gaps, and make recommendations during transitions.
Use team and department incentives to support PDR achievement and culture-building.
Mentor PDR staff and help guide their career pathing.

Benefits

Medical, dental, and vision insurance; dependents and domestic partners are eligible.
20+ days of paid time off annually, in addition to paid firm and floating holidays.
Daytime leave for community service and flextime for fitness activities, up to 10 hours per month for each.
401(k) retirement savings plan with annual discretionary company matching contribution.
Health savings account, healthcare and dependent care flexible spending accounts, and pre-tax commuter plans.
Employee assistance program with counseling services and resources for employees and immediate family.
Wellness programs, including gym discounts, healthy-living incentives, and family access to an app for sleep, meditation, and relaxation.
Fertility treatment coverage and adoption or surrogacy assistance.
Paid parental leave with a phased return-to-work program for birthing and non-birthing parents.
Milk shipping service for nursing employees during business travel.
Discounted pet health insurance for dogs and cats.
Company-provided life, AD&D, and disability insurance.
Financial wellness resources and membership in an employee discount program.
Access to employee resource groups, merit-based advancement, and professional growth opportunities.
Benefits begin on the first day of employment.
Eligible for discretionary bonus or incentive compensation.