Senior Outbound Patient Enrollment Specialist

Envita Medical Centers LLC•Scottsdale, AZ

8d•$60,000 - $70,000•Onsite

About The Position

The Senior Outbound Patient Enrollment Specialist is often one of the first direct human connections in the Envita journey. Through disciplined outreach, active listening, accurate education, and compassionate guidance, this role helps patients feel heard, respected, supported, and confident about the appropriate next step. For the right professional, this is more than a high-volume calling position. It is an opportunity to apply proven outbound performance skills to meaningful work that can change the direction of a patient and family’s healthcare journey. Envita Medical Centers is a nationally recognized integrative oncology and complex disease treatment organization located in Scottsdale, Arizona. Envita combines conventional medicine, advanced diagnostics, genomic science, immunotherapy, targeted therapies, and highly personalized treatment strategies for patients facing cancer, Lyme disease, and other complex chronic illnesses. For more than two decades, Envita has been dedicated to helping patients seeking innovative options beyond the standard of care. Through a highly personalized and patient-centered approach, Envita develops individualized care strategies around each patient’s biology, health history, and treatment goals. At Envita, patients are more than a diagnosis. Every patient is treated with compassion, dignity, respect, and an unwavering commitment to delivering an exceptional care experience. Our mission is to provide hope, clarity, innovation, and support to patients and families navigating some of the most difficult healthcare challenges imaginable. As awareness of Envita’s personalized and integrative approach continues to expand, more patients and families are seeking innovative treatment options beyond conventional care. This growth creates an opportunity for accomplished outbound professionals who want measurable performance, meaningful work, and the ability to help shape a growing patient enrollment operation. At Envita, growth is not simply measured by call volume or appointments. It is measured by the organization’s ability to help more qualified patients access care while protecting trust, accuracy, patient choice, and an exceptional experience. This role is central to that mission. Patients who express interest in Envita may be researching multiple options, responding to a referral, returning after an earlier conversation, or trying to make a difficult decision under significant emotional pressure. Without timely, organized, and compassionate follow-up, qualified patients can lose momentum, remain uncertain, or never reach the appropriate provider consultation. This role exists to rapidly engage those patients, understand their needs and barriers, provide accurate non-clinical guidance, and help appropriate individuals move toward a provider consultation. It requires the urgency and discipline of an elite outbound performer combined with the empathy, integrity, and judgment of a patient advocate. The Senior Outbound Patient Enrollment Specialist owns a high-volume pipeline of prospective and existing patients and families. The specialist completes disciplined outbound and inbound outreach, earns trust quickly, identifies needs and decision barriers, schedules appropriate provider consultations, supports consultation readiness and attendance, and maintains complete CRM documentation and follow-up ownership. Success is measured through a balanced Performance-Based Hiring scorecard. Activity creates opportunity, conversation quality earns trust, appropriate conversion moves patients toward care, and disciplined documentation protects continuity. High call volume alone is not successful performance when quality, compliance, patient experience, or documentation standards are not met. This is not traditional cold selling or a basic dialer role. Most outreach follows patient interest, prior contact, referrals, or an identified need. The successful person is confident asking for an appropriate next step without becoming scripted, aggressive, transactional, or pressure driven.

Requirements

Typically three or more years of sustained high-volume outbound experience, including 100 or more daily calls or equivalent dialer activity.
A verifiable record of converting live conversations into consultations, appointments, enrollment, documentation, or another measurable next step.
Comfort discussing historical metrics such as call volume, contact rate, conversion rate, call-quality score, show rate, goal attainment, and peer ranking.
Experience handling complex, sensitive, emotional, or high-consideration conversations requiring empathy and confident guidance.

Nice To Haves

Patient enrollment or patient engagement.
Healthcare contact centers or specialty healthcare.
Admissions or treatment-program enrollment.
Provider consultation or appointment setting.
Telehealth or virtual-care patient engagement.
Oncology, complex disease, concierge medicine, or integrative medicine.
High-consideration consultative services.
High-volume outbound sales environments where quality, ethics, and customer experience were measured.

Responsibilities

High-volume outbound and inbound patient outreach.
Rapid response to new patient inquiries and disciplined follow-up of existing opportunities.
Patient trust building, discovery, and needs clarification.
Accurate non-clinical education regarding Envita services, the patient journey, and appropriate next steps.
Qualification and scheduling of appropriate provider consultations.
Consultation readiness, barrier identification, confirmation, and attendance support.
Persistent and respectful nurture of patients who are not yet ready to schedule.
CRM documentation, pipeline ownership, disposition accuracy, and reporting discipline.
HIPAA, privacy, compliance, scope, and confidentiality protection.
Call monitoring, coaching, calibration, and continuous improvement.
Partnership with patient enrollment, providers, telehealth, and patient-coordination teams.
Representation of Envita with compassion, urgency, integrity, humility, professionalism, and accountability.