Patient Enrollment Specialist

Health Haven•West Palm Beach, FL

About The Position

At Health Haven and Health Synergy Clinical Research, we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment, interventional psychiatry, and industry-sponsored pharmaceutical clinical research. Our mission is to provide compassionate, evidence-based mental health care while helping advance the future of psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida, our organization offers physicians the opportunity to grow within a collaborative, high-performing environment focused on clinical excellence, innovation, operational efficiency, and long-term professional development. We are committed to creating an environment where physicians can thrive clinically, professionally, and financially while working alongside an experienced multidisciplinary team dedicated to exceptional patient care. This role focuses on identifying, educating, screening, scheduling, and guiding prospective research participants through the enrollment process while collaborating closely with recruiters, Clinical Research Coordinators, Principal and Sub-Investigators, raters, and clinical teams to maximize study enrollment and provide an exceptional patient experience.

Requirements

Associate's degree required
Previous experience in patient enrollment, healthcare scheduling, clinical research, medical office operations, patient access, or customer service preferred
Strong understanding of customer service and patient-centered communication
Excellent verbal and written communication skills with the ability to explain medical information clearly and compassionately
Strong organizational skills with the ability to manage multiple priorities simultaneously
Ability to coordinate complex provider and research schedules
Strong attention to detail and documentation accuracy
Comfortable learning complex clinical research protocols and medical terminology
Proficiency with electronic medical records (EMR), scheduling software, and Microsoft Office applications preferred
Ability to work collaboratively with multidisciplinary clinical and operational teams
Commitment to providing compassionate, ethical, and patient-centered service
High school diploma or equivalent required
Current phlebotomy experience required.
Experience administering injections required.
Ability to remain calm and professional while interacting with distressed or emotionally vulnerable patients.
Excellent interpersonal, organizational, and time management skills.
Strong attention to detail and ability to multitask in a fast-paced clinical environment.
Fluent in English

Nice To Haves

Bachelor's degree in Healthcare Administration, Psychology, Public Health, Communications, Business, or a related field preferred
Experience working in behavioral health, psychiatry, or clinical research preferred
Medical Assistant certification preferred.
Previous experience working in a behavioral health, psychiatry, primary care, neurology, or specialty medical practice preferred.
Experience working with individuals experiencing mental health conditions preferred.
TMS experience is highly preferred.
Experience with electronic medical records (EMR) systems preferred.
ability to communicate in Spanish is highly preferred.

Responsibilities

Maintain a thorough understanding of all active clinical research studies, including eligibility criteria, study requirements, and visit schedules to accurately educate and guide prospective participants.
Partner with recruiters, clinical research coordinators, investigators, raters, and providers to coordinate patient enrollment and ensure a seamless experience throughout the recruitment process.
Clearly explain clinical research studies, medical procedures, visit expectations, and the enrollment process while addressing patient questions with professionalism and compassion.
Conduct internal and external pre-screening activities to identify qualified participants, review eligibility criteria, and schedule appointments for potential study candidates.
Build trusting relationships with prospective participants by providing timely follow-up, managing warm leads, and delivering exceptional customer service throughout the enrollment process.
Maintain accurate documentation while ensuring compliance with organizational policies, privacy regulations, and clinical research standards.
Assist with improving enrollment workflows, scheduling efficiency, and patient engagement initiatives that support successful clinical research operations.
Other Duties as Assigned