Patient Care Advocate - Senior Outbound Call Specialist

Envita Medical Centers LLC•Scottsdale, AZ

10d•Onsite

About The Position

Envita Medical Centers is seeking an experienced Patient Care Advocate – Senior Outbound Call Specialist to join their growing telehealth organization. This role focuses on proactively connecting with patients who have expressed interest in Envita's services, understanding their needs, answering questions, providing education, and guiding them toward the next steps in their healthcare journey. The position requires a balance of high-volume outreach and compassionate, meaningful conversations, aiming to make patients feel heard, supported, and confident. The ideal candidate will be skilled in building trust, communicating with empathy, thriving in a fast-paced environment, and making a positive impact.

Requirements

Proven success managing high-volume outbound calling in a professional office environment.
Demonstrated ability to consistently convert conversations into meaningful outcomes such as appointments, consultations, or patient engagement.
Exceptional communication and active listening skills.
Ability to quickly establish trust and build rapport.
Strong critical thinking and problem-solving abilities.
Excellent organizational skills with experience managing CRM systems and follow-up activities.
Self-motivated, resilient, accountable, and highly professional.
Comfortable working in a goal-oriented, performance-driven environment.
Willingness to discuss historical performance metrics during the interview process.

Nice To Haves

Experience in healthcare, telehealth, oncology, patient advocacy, or patient engagement.
Experience in consultative sales or relationship-based outreach.
Appointment-setting or patient coordination experience.
Experience navigating emotional or complex conversations.
Leadership, coaching, or mentoring experience within a high-volume outbound environment.

Responsibilities

Complete approximately 100 outbound and inbound patient touchpoints each business day while maintaining high-quality interactions.
Respond promptly to new patient inquiries and existing patient follow-up requests.
Build trust with prospective patients and their families through compassionate communication.
Educate patients about Envita's services, treatment philosophy, and next steps.
Identify patient needs, concerns, goals, and barriers through thoughtful conversations.
Guide qualified patients toward scheduling provider consultations.
Maintain consistent follow-up throughout each patient's decision-making journey.
Accurately document all patient interactions within the CRM.
Maintain an organized and accountable patient pipeline.
Meet or exceed established quality, responsiveness, appointment, and performance goals.
Collaborate closely with providers, patient coordinators, leadership, and cross-functional teams.
Represent Envita with professionalism, integrity, compassion, and urgency.