Senior OU Tech Partner, North America

GSK • Warren, NJ

1d • Hybrid

About The Position

The Senior Operating Unit Technology Partner North America is accountable for the regional Commercial Excellence technology portfolio and ecosystem and implementation of key initiatives. Partnering with the Chief US Chief Customer Officer and the Sales teams, the role owns the end-to-end agenda across strategy, key processes and systems, investment, architecture, delivery, adoption, ROI and value realization. We are looking for someone with a passion for consumer insights, commercial excellence and technology. Reporting to the Head of Digital and Technology North America, the role will independently partner with local and global stakeholders to shape priorities, make trade-offs and represent Digital & Technology in senior forums. This leader will translate business strategy into an integrated roadmap spanning platforms, data, content, media and measurement to enable stronger customer relations, consumer insights and growth initiatives, whilst optimizing investment. The role will help support the business breaking down problems into their component parts and find solution to improve critical processes. This requires a commercially minded technology leader with expertise in commercial excellence, sales processes, Net Revenue Management, channel and consumer data and analytics, and the relation to systems. A transformation mindset will turn opportunities into practical process and systems changes, leveraging emerging AI solutions where possible.

Requirements

• Bachelors Degree.
• 5+ years of experience in digital and technology roles, ideally with a focus on commercial topics.
• Strong understanding of commercial excellence and sales processes, including Net Revenue Management (or Revenue Growth Management), business planning, customer collaboration and linkage to ERP systems.
• Strong commercial acumen, including the ability to develop business cases, prioritize demand, assess ROI and track benefits.
• Experience translating business requirements into functional and non-functional system requirements and working with the team to produce high-level technical solutions.
• Excellent communication and presentation skills, with the ability to present complex data insights to senior stakeholders.
• Strong analytical and process-based skills (e.g. process flow diagrams, business and process modelling, data analysis, reporting and visual tools etc.)

Nice To Haves

• Advanced Degree.
• Marketing, IT, Consumer Science majors.
• Knowledge of trade management systems; SAP knowledge is a plus.
• Experience in CPG/FMCG, consumer health, retail or another consumer-focused environment, or equivalent top-tier consulting experience.
• Creative thinker with curiosity for emerging AI and a bias for practical innovation.
• Working knowledge of privacy, consent, cyber security, vendor governance and responsible AI.

Responsibilities

• End-to-end Commercial Excellence digital and technology portfolio strategy and delivery
• Partner with the Chief Customer Officer and Sales teams to own the North America Commercial Excellence strategy and portfolio, linking digital, data, AI and content investments to brand growth, consumer engagement, eCommerce and marketing effectiveness.
• Breakdown problems and processes into its component parts, and support optimization of processes and systems accordingly
• Balance Haleon’s global Digital & Technology strategy, platforms, standards and synergies with North America growth priorities and market opportunities
• Create and maintain dashboards and reports using tools like Tableau, Power BI, or similar, to provide real-time visibility into key business metrics. Present findings in clear, concise formats for senior leadership and stakeholders.
• Work with Data Scientists to develop and refine models for forecasting product demand, sales trends, and market growth using statistical methods and machine learning techniques
• Lead priority initiatives from strategy and business case through architecture, launch, adoption, operating model and benefits realization, partnering across business, product, data, agency, legal, privacy and cyber security teams.
• Define portfolio KPIs and partner with Data & Analytics to improve data quality, governance and delivery against business outcomes.
• Ensure solutions are secure, privacy-conscious, compliant and aligned to Haleon standards, working with Legal, Privacy, Cyber Security, Data Governance and Procurement.
• Embed responsible consumer data, consent and AI practices across North America commercial activities.
• Operationalize global governance locally through appropriate controls
• Drive capability adoption through focused change, training and enablement plans with cross-functional teams.
• Track delivery, operational performance, adoption, user satisfaction and business value against agreed KPIs.
• Work with global product and support teams to resolve service, stability, integration and data quality issues affecting North America.

Benefits

• competitive pay
• comprehensive benefits program
• generous 401(k) plan
• tuition reimbursement
• time off programs
• 6 months paid parental leave
• healthcare programs where the company pays for the majority of your medical coverage for you and your family
• opportunity to receive a discretionary bonus based on the achievement of key business performance
• other incentive/recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior