Senior Organizational Change Management Consultant (Contract)

Concentrix•Usa, TX

6d•Remote

About The Position

We're Concentrix, an intelligent transformation partner and a global technology and services leader. We power the world's best brands with unique data, insights, deep industry expertise, and advanced technology solutions. Our Technical Products and Services team drives Concentrix's transformation, data, and technology services by integrating digital engineering, creativity, and human behavior understanding to unlock value through tech-powered experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world, providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics to improve outcomes and value for our clients. Our gamechangers have devoted their careers to ensuring every relationship is exceptional, and we are proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture." Join us for greater opportunities and brighter futures.

Requirements

5–8+ years of Organizational Change Management experience, ideally supporting technology implementations and digital transformation programs.
Experience contributing to OCM initiatives for enterprise technology deployments such as ServiceNow, CRM, ITSM, HRIS, ERP, AI, or digital workplace solutions.
Strong foundation in stakeholder engagement, communications, training, readiness planning, and user adoption.
Demonstrated ability to translate technical and process changes into clear business impacts and user-focused messaging.
Strong consulting, facilitation, presentation, and stakeholder management skills.
Experience working in matrixed project environments and collaborating with cross-functional business and technical teams.
Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities effectively.
Comfortable working in fast-paced environments with evolving priorities and ambiguity.
Bachelor’s degree required.
Must reside in the United States or have a valid U.S. address for residence.

Nice To Haves

Degree in Business, Communications, Organizational Development, or a related field preferred.
Prosci or CCMP certification preferred.
Project or program management experience and/or certifications such as PMP, Scrum, or Agile are a plus.

Responsibilities

Support the OCM Lead in executing change management strategies for technology implementations and enterprise transformation initiatives.
Lead assigned OCM workstreams and deliverables, ensuring alignment with project milestones, release plans, and business objectives.
Conduct stakeholder assessments, change impact analyses, and organizational readiness activities to inform change planning.
Develop and execute communication plans, training strategies, engagement approaches, and adoption activities that support successful transitions.
Partner with business and technical teams to identify change risks, resistance points, and user adoption challenges, and recommend mitigation actions.
Facilitate workshops, stakeholder meetings, focus groups, and feedback sessions to gather insights and drive alignment.
Create high-quality, executive-ready presentations, status updates, communications, job aids, and training materials.
Help establish and support change champion networks, leadership engagement plans, and reinforcement activities.
Monitor adoption metrics, readiness indicators, and user feedback to assess effectiveness and refine interventions.
Collaborate across functional teams to promote a consistent, positive, and user-centered transformation experience.
Contribute to the ongoing improvement of OCM methodologies, tools, templates, and best practices.
Provide coaching, guidance, and support to junior team members as needed.