Senior Operator
About The Position
The Department of Social Services (DSS), through the Human Resources Administration (HRA) General Support Services (GSS), is recruiting a Computer Associate (Operations) II to function as a Senior Operator. Applicants must be permanent in the Computer Associate (Operations) civil service title. The role supports GSS warehouse and facilities operations by managing production printing and computer operations that help ensure HRA public assistance benefits and client notices are delivered on time. The Senior Operator manages printing of legally mandated negotiable documents that must be received within 10 days, as well as Food Stamps, Home Energy Assistance Program, Fair Hearing, and other notices for HRA clients. The position oversees maintenance of the print pool’s printers, supervises Level I Computer Associates (Operations), assists with production application scheduling and operations issues across several computing platforms, and monitors computer systems through CRT consoles. The schedule is Wednesday, Thursday, and Friday, 10:30 a.m. to 11 p.m.
Requirements
- Applicants must be permanent in the Computer Associate (Operations) civil service title.
- Qualify through one of the listed education and experience pathways: an accredited technical-school certificate (approximately 675 hours) specializing in computer operations and two years of satisfactory full-time computer operations experience in a large-scale networked, multi-tiered, or mainframe environment, or two years of satisfactory data communications network experience in a mainframe or multi-tiered environment; a bachelor's degree and three years of such experience; a high school diploma or equivalent and four years of such experience; or an equivalent combination of education and experience.
- All candidates must have at least two years of full-time experience in the computer operations or data communications network experience described in the qualifications.
Responsibilities
- Manage printing of legally mandated negotiable documents that must be received within 10 days, helping prevent interruption of Public Assistance Benefits.
- Print Food Stamps, Home Energy Assistance Program, Fair Hearing, and other notices for the HRA client population.
- Oversee maintenance of printers in the print pool.
- Supervise Computer Associates (Operations) Level I staff in the print pool.
- Schedule production applications and assist in resolving operations and scheduling problems across the Unisys Mainframe, IBM Mainframe, Sun, and Windows environments.
- Maintain file updates and monitor the Sun Open Views System and Virtual Print System.
- Monitor computer system operations using CRT consoles to determine work to be done.
- Ensure jobs are initiated as scheduled and requested input files are mounted on the appropriate peripheral devices.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
