SENIOR OPERATOR

City of New York • New York, NY

1d • $82,149 - $98,038

About The Position

The Department of Social Services (DSS), through HRA/General Support Services (GSS), is recruiting a Computer Associate (Operations) II to serve as a Senior Operator. GSS provides facilities and related support for HRA social service programs, including warehouse operations and emergency preparedness. The Senior Operator oversees print-pool operations to ensure that legally mandated negotiable documents are received within 10 days and that Public Assistance Benefits are not interrupted. The role also oversees printing notices for Food Stamps, the Home Energy Assistance Program, Fair Hearings, and other communications to HRA clients. The position supervises Computer Associate (Operations) Level I staff and supports production scheduling and operations across Unisys and IBM mainframes, Sun, and Windows environments. Applicants must be permanent in the Computer Associate (Operations) civil service title.

Requirements

• Applicants must be permanent in the Computer Associate (Operations) civil service title.
• One of the following qualification paths: an accredited technical school certificate (approximately 675 hours) specializing in computer operations and two years of satisfactory full-time computer operations experience in a large-scale networked, multi-tiered, or mainframe computer environment, or two years of satisfactory data communications network experience in a mainframe or multi-tiered computer environment.
• Alternatively, a baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in the first qualification path.
• Alternatively, a four-year high school diploma or educational equivalent and four years of satisfactory full-time experience as described in the first qualification path.
• Alternatively, a satisfactory combination of education and/or experience equivalent to the listed qualification paths; all candidates must have at least two years of full-time experience as described in the first qualification path.

Responsibilities

• Manage printing of legally mandated negotiable documents in the Print Pool, ensuring they are received within 10 days and Public Assistance Benefits are not interrupted.
• Print Food Stamps, Home Energy Assistance Program, Fair Hearing, and other notices for HRA clients.
• Oversee maintenance of the Print Pool printers, including Unisys, Xerox, and Document printers.
• Supervise Computer Associate (Operations) Level I staff in the Print Pool.
• Schedule production applications and assist in resolving operations and scheduling problems across Unisys Mainframe, IBM Mainframe, Sun, and Windows environments.
• Maintain file updates and monitor the Sun Open Views System and Virtual Print System.
• Operate CRT consoles to monitor computer systems and determine work to be done.
• Ensure jobs are initiated as scheduled and that requested input files are mounted on the appropriate peripheral devices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED