Senior Operations Specialist
Ascension Recovery Services•Nashville, TN
•Remote
About The Position
Ascension Recovery Services is seeking a highly organized, solutions-oriented Senior Operations Specialist to support their Vice President of Operations and drive key operational priorities from planning to execution. This is a hands-on role for an individual who thrives on problem-solving, organizing complex projects, process improvement, cross-departmental collaboration, and supporting teams in the successful implementation of new initiatives.
Requirements
- Bachelor’s degree in Healthcare Administration, Business Administration, Public Administration, Human Services, or a related field preferred; relevant professional experience may be considered in lieu of a degree.
- Minimum of two years of relevant experience in healthcare operations, project management, compliance, quality, consulting, or a related field preferred.
- Behavioral health or substance use disorder treatment experience strongly preferred.
- Experience coordinating cross-functional projects or operational initiatives preferred.
- Experience with process improvement, implementation, SOP development, or workflow design preferred.
- Experience analyzing operational, staffing, financial, quality, or compliance data preferred.
- Working knowledge of healthcare regulatory requirements, accreditation standards, or operational compliance preferred.
- Strong proficiency with Microsoft 365, including Excel, PowerPoint, Word, Outlook, Teams, and SharePoint.
- Strong Excel skills, including formulas, pivot tables, data organization, and reporting tools, strongly preferred.
- Experience with Power BI or other data visualization tools preferred.
- Strong analytical, organizational, project-management, and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong attention to detail, initiative, judgment, adaptability, and follow-through.
- Ability to work independently in a remote environment while maintaining strong cross-functional collaboration.
- Ability to work primarily within Eastern Time Zone business hours preferred.
Responsibilities
- Support the Vice President of Operations in organizing and executing key operational priorities and special projects.
- Translate leadership priorities into clear project plans, timelines, responsibilities, and deliverables.
- Coordinate cross-functional projects involving corporate departments and facility teams.
- Track milestones, deadlines, action items, and risks, and help remove barriers to progress.
- Support facility openings, operational transitions, new programs, and other growth initiatives.
- Prepare reports, presentations, executive summaries, and other materials for operational decision-making.
- Identify workflow gaps, operational inefficiencies, and opportunities for consistency improvements across facilities.
- Develop and maintain SOPs, workflows, checklists, playbooks, templates, job aids, and other operational resources.
- Support the implementation of new systems, processes, policies, programs, and operational initiatives.
- Partner with subject-matter experts to develop practical solutions for efficiency, quality, and accountability.
- Support communication, training, and change-management efforts for new initiatives.
- Monitor implementation and adoption, recommending adjustments as needed.
- Analyze operational, productivity, staffing, financial, quality, and compliance data to identify trends and opportunities.
- Develop dashboards, scorecards, reports, and monitoring tools for clear, actionable leadership information.
- Support staffing, resource, productivity, and operational planning.
- Evaluate the effectiveness of operational initiatives using performance data.
- Prepare clear summaries of findings, risks, and recommendations.
- Partner with Operations and Compliance leadership to support regulatory, accreditation, licensing, and survey readiness.
- Review facility processes and documentation for alignment with organizational and regulatory expectations.
- Support operational audits, readiness assessments, facility inspections, and corrective action follow-up.
- Track regulatory deadlines, licensing requirements, and compliance-related deliverables.
- Support licensing applications and renewals, CLIA waiver applications, Certificate of Need filings, and other regulatory submissions.
- Help translate regulatory requirements into practical processes and tools for facility teams.
Benefits
- Opportunity to work closely with senior operational leadership.
- Exposure to multiple areas of a growing behavioral health organization.
- Opportunity to improve facility operations.
- Support meaningful organizational initiatives.
- Build systems and processes that facilitate exceptional care delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
