Senior Operations Specialist

Waste Management, Inc. (WM)•San Juan, PR

3h•Hybrid

About The Position

At WM, the Senior, Operations Specialist for Collections provides advanced clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations. This role involves troubleshooting and resolving safety, service, and operational issues, maintaining and distributing department-related information daily, communicating with other supervisors and managers on operational matters, maintaining the office, and acting as a proxy for KRONOS for all daily updates for drivers and helpers. The specialist will use Microsoft Suite and additional software tools to manage tasks such as procurement, time and attendance, safety incidents, and contract labor. They will also assist with processing payments and other financial tasks, support the implementation of operational projects, communicate with customers about service issues, and communicate with employees about scheduling and work assignments.

Requirements

High School Diploma or GED (accredited)
2 years of relevant work experience (in addition to education requirements)
Must be at least 18 years of age
Legally eligible to work in the country where the position is located

Responsibilities

Troubleshoot and resolve safety, service, and operational issues.
Maintain and distribute department-related information daily.
Communicate with other supervisors and managers on operational matters.
Maintain the office.
Act as the proxy for KRONOS for all daily updates for drivers and helpers.
Use Microsoft Suite and additional software tools to manage procurement, time and attendance, safety incidents, and contract labor.
Assist with the processing of payments and other financial tasks.
Assist in the implementation of operational projects.
Communicate with customers about service issues.
Communicate with employees about scheduling and work assignments.